Webcare for the public sector
Questions, comments, and reports flow in daily via social media, WhatsApp, or live chat. From citizens or customers who want to share something to messages that require a quick response.
With OBI4wan’s webcare tool, you manage all messages from one central inbox and respond quickly and consistently.
One central inbox for all your digital customer contact
With OBI4wan’s webcare software, all messages and responses via social media, WhatsApp, and live chat come together in one overview. No separate apps, no missed messages. By bringing everything together in one inbox, you can respond faster and more efficiently, improve your service, and keep your team free for what is truly important.
Never miss a message again
Receive messages and responses via social media, WhatsApp, and live chat in one overview. Assign messages to colleagues and keep track of what has already been handled. This allows your team to work in a coordinated manner and ensures no message is lost.
Collaborate efficiently as a team
Automatically assign incoming messages to the right colleague or team. Add labels to categorize conversations and make them easier to find. This way, everyone knows who is picking up what, and the overview is maintained, even during busy periods.
Handle simple questions automatically
Let a chatbot handle frequently asked questions automatically, 24/7. People receive immediate assistance, even outside of opening hours.
Does it get more complicated? Then the chatbot seamlessly transfers the conversation to an employee, including the full conversation history. This way, a citizen or customer never has to tell their story twice.
Want to know how to set up your webcare smartly?
We will show you in a short, non-binding demo!
All capabilities of the OBI4wan webcare tool
Central inbox
Manage all messages from one overview, regardless of the channel.
Assignment and collaboration
Assign messages to colleagues and keep track of who is responsible for which conversation.
Categorizing messages
Add labels to conversations based on set rules and find conversations more easily.
Chatbot
Answer frequently asked questions automatically and switch seamlessly to an employee for more complex questions.
Insight into team performance
Where are the peak moments, which questions are asked most often, and what is the average handling time? Analytics provide quick insights.
SSO and rights management
Manage access centrally via single sign-on and set what each user can see per individual.
“We hebben gekozen voor Engage vanwege het overzicht dat zij bieden binnen hun webcare omgeving. Dat maakt het werken met Engage niet alleen erg makkelijk, maar ook efficiënt. Zo zijn we in staat de juiste service te verlenen.”
“Wij vinden dat goede service en een optimale klantervaring essentieel zijn. Een webcare- en monitoringtool zoals Engage maakt dit veel eenvoudiger. Berichten komen duidelijk aan, waardoor het gemakkelijk is om mensen direct te helpen en problemen in één keer op te lossen.”
Trust and compliance
Access and user management
Configure roles and permissions in detail, per module and per function. Users log in via your own SSO or with 2FA, as prescribed by your information security policy.
Software from Dutch soil
We develop and manage all software ourselves. This ensures your data remains in the Netherlands and that you comply with Dutch laws and regulations.
Complies with all procurement conditions
We automatically comply with all public sector procurement conditions, such as ARBIT, GIBIT, and ARVODI.
Ready to see how it works?
Schedule a non-binding demo. We will show you how OBI4wan’s webcare works for your organization.
This is what you can expect from us:
- Non-binding demo, tailored to your situation and sector.
- Advice that shows what webcare tooling can achieve for you.
- Guided by our specialists who understand your situation.