Take control of your digital customer contact and brand reputation
Follow online and offline conversations about your brand, offer fast service on the channels your customers use, and work together smoothly from one central place.
Trusted by 500+ organisations
Managing all your digital communication channels is a challenge
Scattered communication leaves you without a clear overview
You have to watch every channel separately. So you lose track and miss messages.
Most tools only do one thing
Often you can only publish, monitor or reply. For the other two you need yet another tool.
Software does not always grow with your organisation
Want to add more channels, monitor topics or build reports? With many software solutions, the costs quickly add up.
Monitor, publish and reply from one central platform
Follow your brand and your market
On social media you track not just when your brand is mentioned, but also what is happening around your industry, products or competitors. For this you can run reports and set up alerts.
What makes Engage unique is its regional, national and international licence partners. Through them you also follow mentions and topics in newspapers, on radio, on TV and in podcasts, even behind the paywall.
So you always know what is going on and never miss a mention.
Publish posts and send private messages in bulk
Plan and publish posts for all your channels from one calendar, with AI that suggests copy in your own writing style.
You can also send personalised WhatsApp messages, and even a real WhatsApp newsletter, to thousands of people at once, for example for campaigns, promotions or important updates.
So you can reach everyone through the right channel, without switching between platforms or adapting your content for each channel.
Answer messages from every channel in one inbox
Every message from social media, WhatsApp, SMS and live chat lands in one inbox, where your whole team works together.
Chatbots handle common questions automatically, and flows send messages to the right person in your organisation.
So you never miss a customer message, you reply faster and you work together more efficiently.
Personal onboarding, training and support
- Tailored onboarding, one to one or in a group
- On-site support, not just online
- We set up your environment together with you
- In-depth training, for example tone of voice
- We get your new colleagues up to speed too
“After only two months, we saw that WhatsApp became the most popular channel. And with the deployment of chatbots and AI, we can serve many more customers with the same effort.”
“OBI4wan guided us in the process of setting up the chatbot. We developed scenarios ourselves and expanded the bot. Its strength lies in its simplicity. There are no complicated processes behind it. We were able to handle the most common customer questions, and we are satisfied with that.”
“Engage allows us to work together efficiently with the software, create searches, monitor sentiments, and respond immediately to these when necessary. We also publish directly from the software, which helps us to plan well and measure and analyse the results.”
“OBI4wan is extremely easy to use. It is clear, insightful and pleasant to work in. To guarantee our customers the best service, I monitor the handling times of the messages we receive. I can also see if all the messages have been answered and how the customer was spoken to.”
“We chose OBI4wan because of the overview they offer within their webcare environment. This makes working with OBI4wan not only very easy, but also efficient. This enables us to provide the right service.”
“At Whoppah, we want to surprise users in ways they don’t expect from a marketplace. With Message, we’ve scaled our use of WhatsApp and SMS and seamlessly integrated the latest developments in WhatsApp Business into our automation. Whether it’s automating support use cases or driving conversions through channels outside of our CRM’s native capabilities, this has been a game-changer for us.”
Set up professionally for everyday use
Official contracts with publishers
For print and premium content we pay publishers and news agencies through licence agreements. No illegal scraping that puts you at copyright risk.
Advanced user roles and permissions
Set roles and permissions in detail, per module and per function. So you set up the platform exactly the way you want, and stay in line with the right laws and regulations.
Integrates easily with your existing systems
Connect Engage to your CRM, dashboards and customer feedback tools. So you always have up to date information right where you need it.
Digital accessibility for everyone
The platform meets the WCAG guidelines, so everyone can read your messages and use your channels. That way you leave no one out.
Single sign-on and two-factor authentication
Users log in through your own SSO or with 2FA, just as your information security requires. No more separate passwords to manage.
Software made in the Netherlands
We develop and manage all our software ourselves. So your data stays in the Netherlands and you meet Dutch laws and regulations.
See how Engage works for your organisation
In a short session we show you how to monitor, publish and reply from one place, with real examples. No strings attached, at a time that suits you.