HEMA: Chatbots for better and faster service

HEMA, whose mission is to make people’s everyday lives more easy and fun, was faced with a challenge. Their solution was found in incorporating a chatbot as a conversational agent. We spoke with Ronald Gerrits, Webcare Coordinator at HEMA. We spoke about the process surrounding the innovation and the influence of OBI4wan in this process. In the development, training and implementation of the chatbot for a better customer experience.

Curious about HEMA’s innovative solutions? Read their success story!