Inspiring Succes Stories
Innovative solutions for a smooth and positive customer experience; get inspired!
How Univé’s customers reap the benefits of chatbots
Univé is a major player in the Dutch insurance landscape. With 110 stores and 2,700 employees, Univé serves more than 1.6 million insured parties. In the summer of 2019, Univé implemented a chatbot to help control the growing number of questions, and to be available to customers outside of opening hours. In this interview, Customer Experience advisors Ties van der A and Mathijs Jilderda, share their experience with this, and their findings.
HEMA innovates: Chatbots for faster and better service
Read how the Dutch department store chain HEMA successfully uses chatbots to cope with the constantly increasing number of social media customer demand. We spoke with Ronald Gerrits, online customer service coordinator at HEMA, about the process and success of this innovation.
RTL: The digital world of a traditional media company
Online customer service, or webcare, has an important place within RTL Netherlands. The organisation and the feedback that comes in through (online) channels is an important part of the company’s fan-centric strategy. Angela Muradin, Head of Customer Care bij RTL/Videoland, tells us all about it.
Geberit: Tradition meets transformation
Geberit focuses on quality, reliability, sustainability and innovation. How can these values be transferred to an environment that is becoming more and more digital? Olaf Grewe, Manager Group PR Corporate Communications, gives a brief insight into the communication strategy of Geberit.
OMRON Healthcare: From media insights to strategic decisions
OMRON is the world’s number 1 manufacturer of both digital blood pressure monitors and inhalers for respiratory care. We talked with Martin Rua, Corporate Communication Specialist at OMRON Healthcare about the importance of media monitoring and reputation management. He explains how media insights help his team to measure PR and communication efforts and how these insights lead to strategic decisions.
Chatbot success for Erasmus University Rotterdam students
The case regarding Erasmus University Rotterdam (EUR) has clearly proven that a chatbot and students go well together. Each year the university receives numerous questions with regard to tuition fees and therefore called on OBI4wan for help in handling this. Chatbot Desiderius was launched. We spoke to Christa van der Kruk, Marketing & Communication Advisor from the Department of Education & Student Affairs.
When inquiries, comments or mentions about our company and our brands are made on social media, it is important to have a quick overview of them and to react accordingly. In this way, competence and reliability can be communicated in a credible manner. We chose OBI4wan because this solution delivers real added value. It is easier and more intuitive to use than competitors’ solutions. Furthermore, OBI4wan, like us, is internationally active and can therefore be optimally used by us.
Olaf Grewe, Manager Group PR Corporate Communications at Geberit