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geberit social media management

Geberit: Tradition meets transformation

Today, Geberit is not only a European leader in the field of sanitary products but also successfully operating internationally. The company focuses on quality, reliability, sustainability and innovation. How can these values be transferred to an environment that is becoming more and more digital? Olaf Grewe, Manager Group PR Corporate Communications, gives a brief insight into the communication strategy of Geberit.

HEMA chatbots - OBI4wan

Hema innovates: Chatbots for faster and better service

Read how the Dutch department store chain HEMA successfully uses chatbots to cope with the constantly increasing number of social media customer demand. We spoke with Ronald Gerrits, online customer service coordinator at HEMA, about the process and success of this innovation.

RTL Videoland case OBI4wan

RTL: The digital world of a traditional media company

Online customer service, or webcare, has an important place within RTL Netherlands. The organisation and the feedback that comes in through (online) channels is an important part of the company’s fan-centric strategy. Angela Muradin, Head of Customer Care bij RTL/Videoland, tells us all about it.

geberit social media management

Geberit: Tradition meets transformation

Geberit focuses on quality, reliability, sustainability and innovation. How can these values be transferred to an environment that is becoming more and more digital? Olaf Grewe, Manager Group PR Corporate Communications, gives a brief insight into the communication strategy of Geberit.

When inquiries, comments or mentions about our company and our brands are made on social media, it is important to have a quick overview of them and to react accordingly. In this way, competence and reliability can be communicated in a credible manner. We chose OBI4wan because this solution delivers real added value. It is easier and more intuitive to use than competitors’ solutions. Furthermore, OBI4wan, like us, is internationally active and can therefore be optimally used by us.

Olaf Grewe, Manager Group PR Corporate Communications at Geberit

Geberit testimonial | OBI4wan