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Inspiring success stories

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Chatbots
Media Monitoring
Online customer service
Reputation Management

Terneuzen: Reducing the distance between residents and municipality with WhatsApp

It is the day after the general election. Sandra Huijsman, Information Coordinator of the Society Department of the Municipality of Terneuzen, says she is still recovering from this long day. She worked hard at the polling station and had to be there until late to count the votes. It is so nice to be close to the citizens again! The personal contact with the residents of Terneuzen is very important to Sandra. Despite the fact that she herself is not a Zeeuwse, she feels connected to the inhabitants. She tells us how WhatsApp Business contributes to a major goal for her and Terneuzen; short lines of communication between inhabitant and municipality.
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• 9 minute read

WhatsApp and a new chatbot; the progressive policy of the municipality of Goes

The municipality of Goes is one of the first Dutch municipalities to use the WhatsApp Business Solution. Rutger den Toom...
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• 6 minute read

Chatbot success for Erasmus University Rotterdam students

The case regarding Erasmus University Rotterdam (EUR) has clearly proven that a chatbot and students go well together. E...
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• 6 minute read

Housing corporation Staedion makes at-home-feeling measurable with OBI RepScore

Based on the mission ‘at home together’, housing corporation Staedion formulated a number of objectives. Communicati...
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Geberit: tradition meets transformation

Geberit focuses on quality, reliability, sustainability and innovation. How can these values be transferred to an enviro...
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• 6 minute read

Media monitoring is vital at the Medical Centre Leeuwarden

A dedicated team of six communication professionals focuses on reputation management, patient information and possible c...
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• 6 minute read

NCOI introduces chatbot for optimum service for students

NCOI trains 20,000 professionals annually and offers a wide range of education and training. We spoke with Team Leader o...
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• 6 minute read

Sunweb puts the customer in the spotlight

Sunweb sets out to find a way to help the customer both well and quickly, with customer satisfaction being the leading f...
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The digital world of a traditional media company; a look behind the scenes at RTL in The Netherlands

Online customer service, or webcare, has an important place within RTL Netherlands. The organisation and the feedback th...
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• 4 minute read

AON builds own chatbot

Aon is one of the first organisations to have built its own chatbot using OBI4wan technology. In this interview, Jasper ...
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• 6 minute read

How Univé’s customers reap the benefits of chatbots

Univé implemented a chatbot to help control the growing number of questions, and to be available to customers outside o...
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