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Inspiring success stories

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Chatbots
Media Monitoring
Online customer service
Reputation Management
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Service with a personal touch at Jacobs Douwe Egberts Professional

At Jacobs Douwe Egberts Professional (JDE Professional NL) you can always count on service with a personal touch. Warm feelings are central to this brand – and not just because the coffee is so good! JDE has been bringing people closer together for more than 265 years. Whether it’s in the workplace, when you’re not feeling well, or among friends: With the finest coffee and tea, JDE creates a connection from which the most beautiful moments, inspiration and new energies emerge. JDE consciously builds on this brand promise in all stages of the customer journey. Want to know how JDE’s Customer Experience team does this? Team leader Mark Hemetsberger reveals all.
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The importance of social media monitoring and web care for Plan Nederland

Plan is active around the world and is committed to sustainably reducing poverty and providing a better life for childre...
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Marieke • 6 minute read

CliniClowns: the power of positivity in each and every contact

Looking to use a group of volunteers to run your webcare (online customer support) operations, keep an eye on expenses a...
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vanHaren: excelling in service with OBI Engage

Providing just that little bit of extra service to customers every day. That’s what the vanHaren customer service team...
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WhatsApp: closing the gab between residents and municipality Terneuzen

It is the day after the general election. Sandra Huijsman, Information Coordinator of the Society Department of the Muni...
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• 9 minute read

WhatsApp and a chatbot; the progressive policy of municipality Goes

The municipality of Goes is one of the first Dutch municipalities to use the WhatsApp Business Solution. Rutger den Toom...
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• 6 minute read

Chatbot success for Erasmus University Rotterdam students

The case regarding Erasmus University Rotterdam (EUR) has clearly proven that a chatbot and students go well together. E...
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• 6 minute read

Housing corporation Staedion makes at-home-feeling measurable

Based on the mission ‘at home together’, housing corporation Staedion formulated a number of objectives. Communicati...
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Geberit: tradition meets transformation

Geberit focuses on quality, reliability, sustainability and innovation. How can these values be transferred to an enviro...
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• 6 minute read

Media monitoring is vital at the Medical Centre Leeuwarden

A dedicated team of six communication professionals focuses on reputation management, patient information and possible c...
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• 6 minute read

NCOI introduces chatbot for optimum service for students

NCOI trains 20,000 professionals annually and offers a wide range of education and training. We spoke with Team Leader o...
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• 6 minute read

Sunweb puts the customer in the spotlight

Sunweb sets out to find a way to help the customer both well and quickly, with customer satisfaction being the leading f...
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The digital world of a traditional media company; interview with RTL

Online customer service, or webcare, has an important place within RTL Netherlands. The organisation and the feedback th...
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• 4 minute read

AON builds own chatbot

Aon is one of the first organisations to have built its own chatbot using OBI4wan technology. In this interview, Jasper ...
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• 6 minute read

How Univé’s customers reap the benefits of chatbots

Univé implemented a chatbot to help control the growing number of questions, and to be available to customers outside o...
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