Intelligent chatbots that boost your service, marketing and sales!
Automate routine tasks and customer contact with chatbots on your digital channels
Happy customers, happy employees, less costs and higher productivity
A higher number of simple customer questions are handled by bots, while complex customer questions find their way to the right employee faster.
Chatbots handle the frequently asked questions and routine tasks, so you can basically answer more questions at a lower cost.
Chatbots ensure that customer service employees can focus more on complex customer questions. This results in higher productivity – and happy employees!
Chatbots take over about 40% of all customer conversations via live chat, messaging or social media. Count the profit!
Create automated conversations that really help your customers
Why IT when it comes to chatbots? Because you know your customers best, and the conversations customer service has with them.
OBI Bots provides user-friendly chatbot software for which you don’t need any technical skills. Train, implement and analyse your chatbot effortlessly — like a real expert.
Easily create chatbot conversations with the visual drag and drop chatbot builder. You can build a conversation within just a few minutes.
AI continuously improves the user experience by proactively making suggestions for improvement, so you can keep making your chatbot smarter.
The world of chatbots and customer contact is changing rapidly, which is why we connect various Natural Language Understanding providers, internal systems and channels to our platform. These links ensure that our platform grows with you, making chatbots scalable and future-proof.
Efficient collaboration between people and technology
OBI Bots are all about convenience, scalability, speed and efficiency, so your employees can have more time for complex customer questions and real advice.
OBI Bots take over the simple online customer questions and customer conversations 24 hours a day. Whether via live chat, messaging or social media chatbots can take over up to 40% of your conversations.
Is human contact still necessary? The chatbot platform ensures a warm transfer from chatbot to customer service employee, increasing your customer happiness by 25%.
Integrate your favourite channels, tools and apps
Integrate your chatbot with apps and third-party tools such as Customer Engagement Solutions, CRM systems and Knowledge Base providers in just a few simple steps to put your bot to good use on social media, via direct messaging and for the live chat on your website.
- OBI Engage
- Zendesk chat
- QuandaGo Interactions
- PureConnect from Genesys
- TOPDesk Knowledgebase
- Custom API integraties
With OBI Bots you have two options:
Build your own chatbot
With the user-friendly chatbot platform, you can easily create dynamic and natural conversations yourself. It’s no-code, so you don’t need any programming knowledge. You can build and implement your own chatbots within just a few days.
✓ Get started in no time with the build-in tutorials
✓ Be in charge of the development process
✓ Truly know your chatbot inside-out
✓ Easily spot and implement chatbot optimizations
✓ Work with a monthly subscription
Let us build your chatbot
Hand over everything and opt for customisation. The developers at OBI4wan are responsible for more than 100 successful chatbot implementations for all kinds of brands and organisations. The tailor-made chatbots work on any online channel and work directly with your team. Request a free demo and find out more.
✓ Customized advise based on 100+ implementations
✓ Know the expected ROI of your chatbot upfront
✓ Save time and resources
✓ Get custom integrations build for you
✓ Receive access to the platform for full transparency
✓ Get customized training and support
This is what RTL and Erasmus University Rotterdam say about OBI Bots
“We’ve noticed that the use of chatbots makes a big difference in the turnaround time. It’s a fast and easy experience for the customer. And it helps make us available even outside our opening hours.”
Angela Muradin, Head of Customer Care at RTL / Videoland
“We wanted to further improve the service to prospective and current students and ended up with a chatbot that we use on our website page on tuition fees. Students who visit the page find the chatbot easy to use and the user satisfaction is high.”
Christa van der Kruk, Marketing and Communication Advisor at Erasmus University Rotterdam
Discover the OBI Bots Platform in a free product tour