Increased conversion and improved service with smart chatbots
OBI4wan builds, trains, implements and manages smart chatbots for every organization!
Smart chatbots & artificial intelligence
With our unique chatbot platform, we determine together how a chatbot helps your customer achieve the desired goal. We build, train and integrate chatbots within existing channels. OBI Bots recognize customer data and other relevant information for a successful transfer to an employee.
Smart responses are adjusted per location or opening hours, ensuring the virtual assistant contributes to efficient social customer care. Based on specific tasks, business rules and links with external systems, the chatbot asks the right questions to the customer. Service becomes more efficient, costs are reduced and customer and employee satisfaction rises!
The benefits of OBI Bots
One solution for social customer care & chatbots
Optimize your customer service via online channels. With OBI Engage, your chatbot works seamlessly together with service agents. The bot is integrated as a virtual colleague, utilizing the combination of technology and personal customer service.
1,000+ organizations already make use of OBI4wan
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At HEMA, we use the tooling of OBI4wan for social customer care and monitoring of campaigns and incidents that take place on social media. We have one overview of all our international social media channels. By implementing a chatbot, we increased our efficiency and improved our service. In addition, reports provide us with feedback to optimize campaigns and products.
Ronald Gerrits, Coordinator webcare at HEMA