Improve customer experience and ensure happy customers with chatbots
OBI Bots take over routine tasks, answer frequently asked questions, support your service employees and help your customers 24 hours a day
Create automated conversations that really help your customers
Why IT when it comes to chatbots? Because you know your customers best, and the conversations customer service has with them.
OBI Bots provides user-friendly chatbot software for which you don’t need any technical skills. Train, implement and analyse your chatbot effortlessly — like a real expert.
Easily create chatbot conversations with the visual drag and drop chatbot builder. You can build a conversation within just a few minutes.
AI continuously improves the user experience by proactively making suggestions for improvement, so you can keep making your chatbot smarter.
Efficient collaboration between people and technology
OBI Bots are all about convenience, scalability, speed and efficiency, so your employees can have more time for complex customer questions and real advice.
OBI Bots take over the simple online customer questions and customer conversations 24 hours a day. Whether via live chat, messaging or social media.
Is human contact still necessary? The chatbot platform ensures a warm transfer from chatbot to customer service employee.
Integrate your favourite channels, tools and apps
Integrate your chatbot with apps and third-party tools such as Customer Engagement Solutions, CRM systems and Knowledge Base providers in just a few simple steps to put your bot to good use on social media, via direct messaging and for the live chat on your website.
Work with the best solutions on the market
The world of chatbots and customer contact is changing rapidly, which is why we connect various Natural Language Understanding providers, internal systems and channels to our platform. These links ensure that our platform grows with you, making chatbots scalable and future-proof.
Happy customers, happy employees, less costs and higher productivity
Chatbots handle the frequently asked questions and routine tasks, so you can basically answer more questions at a lower cost.
A higher number of simple customer questions are handled by bots, while complex customer questions find their way to the right employee faster.
Chatbots ensure that customer service employees can focus more on complex customer questions. This results in higher productivity — and happy employees!
Chatbots take over about 40% of all customer conversations via live chat, messaging or social media. Count the profit!
With OBI Bots you have two options:
Get started youself
With the user-friendly chatbot platform you can easily create dynamic and natural conversations yourself. It’s no-code, so you don’t need any programming knowledge. You can build and implement your own chatbots within just a few days.
Or have them customised
Hand over everything and opt for customisation. The developers at OBI4wan are responsible for more than 100 successful chatbot implementations for all kinds of brands and organisations. The tailor-made chatbots work on any online channel and work directly with your team.
This is what RTL and HEMA say about OBI Bots
“We’ve noticed that the use of chatbots makes a big difference in the turnaround time. It’s a fast and easy experience for the customer. And it helps make us available even outside our opening hours.”
Angela Muradin, Head Customer Care at RTL / Videoland
“A chatbot helps us work much more efficiently. It takes over the simpler questions, which, in turn, gives our online customer service employees more time to concentrate on solving other, more complex questions.”
Ronald Gerrits, Project Manager Customer Service at HEMA