Smart chatbots that boost your sales, marketing and customer service!
Automate routine work with optimal collaboration between virtual agents and service experts
Service experts and chatbots work together for fast and personal customer service
Intelligent chatbots help your customers around the clock and provide a better customer experience. Let chatbots answer frequently asked questions and take over routine tasks or use virtual assistants for product and purchase advice. Chatbots work efficiently with your customer service staff to increase customer and employee satisfaction.
OBI4wan develops, trains and implements chatbots in any desired customer contact channel, such as social media platforms, live chat, messaging apps or in-app. Would you like to take chatbot development in your own hands and program a chatbot yourself? Use our powerful AI-based platform and design your own bot.
Our intelligent chatbots understand what the customer means and offer support for simple questions. For complex questions and sensitive topics, the conversation is seamlessly transferred to a real customer service representative. The result? You save valuable time while offering fast and high-quality service to your customers.
Do you also want to benefit from a chatbot? Schedule a free chatbot demo with one of our experts and find out how you can reduce costs and increase customer and employee satisfaction by automating your service processes.
The benefits of chatbots via OBI4wan
The power of online customer service & chatbots in one solution
Want to offer optimal customer service via online channels? You can! With OBI Engage, your chatbot is sure to work seamlessly alongside webcare agents. The bot is integrated as a virtual colleague, so you can see what it’s doing at any given time. Make sure to make use of the combination of technology and webcare!
What can a chatbot mean for your organisation?
Curious as to what a chatbot can mean for your organisation? Thanks to the chatbot feasibility report, a tailor-made analysis created by our experts, you will gain insight into precisely this! The analysis provides an overview of how a chatbot can be a source of support, for example during peak times, and outside of opening hours. You’ll also gain insight into the number of webcare messages that a chatbot can take care of on its own.
HEMA innovates: chatbots for faster and better service
What was the impact of HEMA’s innovations with chatbots in creating a better customer experience? We spoke to Ronald Gerrits, Webcare Coördinator at HEMA, about the process surrounding these innovations and the role of OBI4wan in the development, training and implementation of smart chatbots.
Would you like to know what OBI4wan could do for your organisation?
Request a free demo!
We at Decathlon have a clear vision: we no longer want communication via email, and we also want to decrease the amount of telephone traffic, since these channels have proven to be inefficient. Ever since we started using the chatbot as a communication channel we’ve noticed a vast decrease in email traffic. We’ve also noticed improvements in customer contact, because we can easily and quickly respond to questions and comments via, for example, social media. The biggest improvement however, is that we are much closer to our customers now that we’ve started working together with OBI4wan.
Paul de Vries, Social Media Manager at Decathlon