Smart chatbots that boost your sales, marketing and customer service!
Automate routine work with optimal collaboration between virtual agents and service experts
Service experts and chatbots work together for fast and personal customer service
Create smart chatbots and virtual agents that help customers reach specific goals, like getting answers to frequently asked questions and getting specific information or assistance during sales and decision processes. Chatbots work efficiently alongside service experts to create optimal customer and employee satisfaction!
OBI4wan builds, trains and implements chatbots in every desirable customer service channel, such as social media platforms, live chat, messaging apps or in-app. Would you rather create and manage chatbots yourself? Discover our powerful Al-driven platform for conversational chatbots.
Chatbots can carry out lifelike conversations, getting to know what the customer wants, and then ensure a smooth transfer to a service expert. This helps to easily expand reachability and save precious time for more complex cases, by automating the handling of simple questions.
Want to know more about what OBI4wan can offer? Request a free demo and find out for yourself how to optimise customer service, lower costs and increase customer and employee satisfaction!
The benefits of OBI Bots
The power of online customer service & chatbots in one solution
Want to offer optimal customer service via online channels? You can! With OBI Engage, your chatbot is sure to work seamlessly alongside webcare agents. The bot is integrated as a virtual colleague, so you can see what it’s doing at any given time. Make sure to make use of the combination of technology and webcare!
HEMA innovates: chatbots for faster and better service
What was the impact of HEMA’s innovations with chatbots in creating a better customer experience? We spoke to Ronald Gerrits, Webcare Coördinator at HEMA, about the process surrounding these innovations and the role of OBI4wan in the development, training and implementation of smart chatbots.
Would you like to know what OBI4wan could do for your organisation?
Request a free demo!
We at Decathlon have a clear vision: we no longer want communication via email, and we also want to decrease the amount of telephone traffic, since these channels have proven to be inefficient. Ever since we started using the chatbot as a communication channel we’ve noticed a vast decrease in email traffic. We’ve also noticed improvements in customer contact, because we can easily and quickly respond to questions and comments via, for example, social media. The biggest improvement however, is that we are much closer to our customers now that we’ve started working together with OBI4wan.
Paul de Vries, Social Media Manager at Decathlon