Smart chatbots that boost your customer service, sales and marketing!
Automate routine work with optimal collaboration between virtual agents and service experts
Service experts and chatbots work together for fast and personal customer service
OBI4wan develops, trains and implements conversational agents and chatbots that truly understand your customers. The world of customer service and engagement is evolving fast. Organisations have to keep up with a growing number of contact channels and a constantly increasing volume of messages while consumers’ expectations towards customer service are higher than ever before. To provide today’s consumers with an effortless experience the integration of conversational AI and chatbots within Engagement solutions is crucial.
Our customized bots can be deployed in any customer contact channel, such as WhatsApp, Facebook Messenger and live chat. Our chatbots work directly alongside your service agents ensuring a warm-handover at any time. They take over various tasks – from answering FAQ’s to routing questions to the right agent. The result? Increased efficiency as well as customer and employee satisfaction.
The benefits of chatbots via OBI4wan
Smart chatbots for an effortless experience for your customers
✓ Quick and efficient response to their questions
✓ Problem solver 24/7 hours a day, no waiting hours
✓ Available on customers preferred channel
✓ Consistent high quality service
What can you expect from a chatbot?
Curious as to what a chatbot can do for your organisation? Thanks to the chatbot feasibility report, a tailor-made analysis created by our experts, you will gain insight into precisely this! The analysis provides an overview of how a chatbot can be a source of support, for example during peak times, and outside of opening hours. You’ll also gain insight into the number of customer requests that a chatbot can take care of on its own. This way, you can predict the success of your chatbot upfront!
The power of online customer service & chatbots in one solution
Want to offer optimal customer service via online channels? You can! With OBI Engage, your chatbot is sure to work seamlessly alongside webcare agents. The bot is integrated as a virtual colleague, so you can see what it’s doing at any given time. Make sure to make use of the combination of technology and webcare!
Transform your organisation with smart chatbots!
Transform your online customer service with chatbots!
Up to 36% Cost Reduction
Up to 24% Higher Customer Satisfaction (NPS)
Up to 20% Increase in productivity
Up to 40% of All Conversations Handled By Chatbots
HEMA innovates: chatbots for faster and better service
What was the impact of HEMA’s innovations with chatbots in creating a better customer experience? We spoke to Ronald Gerrits, Webcare Coördinator at HEMA, about the process surrounding these innovations and the role of OBI4wan in the development, training and implementation of smart chatbots.
We wanted to further improve the service to prospective and current students and ended up with a chatbot that we use on our website page on tuition fees. After a short test period the chatbot went live and we notice that the bot is already being used successfully! Students who visit the page find the chatbot easy to use and the user satisfaction is high: 90% of the students are positive about the chatbot, which puts us well above our KPI. The bot is in Dutch as well as in English and is highly appreciated by international students.
Christa van der Kruk, Marketing & Communication Advisor at Erasmus University