Countless organisations are struggling with an increase in the number of questions that come in through online channels. "What happened to my order?" is a question many overworked customer service agents see on a daily basis. COVID-19 has had a [...]

Happy and loyal customers, that’s what all organisations want. But customers are becoming more and more demanding, and at the same time it’s becoming more and more difficult for organisations to be distinctive in terms of customer service and [...]

WhatsApp is frequently used by both young and old. This highly accessible messaging channel is being used more and more as a service channel. Organisations can answer their customer’s questions and residents can find municipalities through this [...]

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of service changes from giving a reactive response to [...]

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the options available to me were limited to only [...]