From 19 to 21 February OBI4wan will be represented in Berlin at CCW 2019, Europe’s largest congress trade fair for call and contact centres, customer service and customer dialogue. During the three-day fair, around 8200 visitors will hear [...]

In the series "Fact checking with" we interview our colleagues from OBI4wan about their responsibilities, vision and the person behind the expert. In this edition we spoke with Frank Smit. As Chief Innovation Officer Frank directs the research & [...]

(Nederlands) De tijd dat webcare puur een vorm van klantenservice is, ligt ver achter ons. Sociale media zijn niet meer weg te denken uit ons tijdperk en er liggen kansen voor marketing, sales en service voor het oprapen. De afdeling webcare is [...]

Companies are facing the challenge of an increasing need to be available to consumers at all times and of being present at a large number of touchpoints. To meet these needs and provide quality service, more and more companies are turning to [...]

In the series “Fact checking with…”. We interview our colleagues about their responsibilities, vision and the person behind the expert. Fayruza Rodriguez is Client Happiness Manager at OBI4wan and has been working here for four years. She knows [...]