Media monitoring is an indispensable part of our digital age. It brings out a wealth of valuable insights into your target audience, competitors, stakeholders, industry as well as your marketing and PR campaigns. . But how do you really [...]

More and more organisations and professionals are dealing with chatbots. Making a chatbot (or having it made) is really not difficult! But you might need some help with it. With this chatbot checklist we give you, based on best practices from [...]

A lot has changed in the field of webcare over the past 6 years. Where, in the early days of webcare, there was mainly a lot of experimenting with different communication styles, today much more attention is being paid to substantiated theories [...]

During F8 Refresh on June 2nd, Messenger from Facebook announced that the Messenger API for Instagram will begin rolling out publicly, enabling businesses worldwide to integrate messaging from Instagram with their preferred business [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both organisations and employees. In this article, we’ll [...]