(Nederlands) In het digitale tijdperk zijn prijs en kwaliteit niet langer de enige doorslaggevende factoren die ons onderscheiden van de concurrentie. De focus komt hiermee steeds vaker te liggen op het bieden van een excellente klantervaring, [...]

Bol.com serves nearly 8.5 million active customers in the Netherlands and Belgium. For a long time, chatbots have been an important part of customer contact and webcare. But how do you make sure that chatbots become a full-fledged part of a [...]

Understanding your customer is key for good service. Web care teams deal with multiple personalities on a daily basis. These teams often manage a standard approach to reply to certain messages, such as, for example a complaint, remark or [...]

Like many other organizations, OBI4wan is getting ready for the GDPR, the new laws and regulations surrounding privacy and personal data that will take effect on May 25th, 2018. In this blog we will gladly guide you in the new regulations and [...]