(Nederlands) Tegenwoordig gebruiken consumenten een breed scala aan kanalen om te communiceren over merken, producten en diensten. Toch reageren veel organisaties alleen nog op berichten die direct naar hun eigen (social media) accounts worden [...]

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the options available to me were limited to only [...]

(Nederlands) De ideale community manager kent zijn doelgroep van binnenuit en weet welke content en formats goed presteren binnen deze community. Hij houdt zich bezig met de gemeenschap op sociale netwerken, in fora en op review platformen. Hij [...]

On May 23th and 24th the 13th edition of the European Communication Summit will take place in Berlin. OBI4wan is present as partner of the event, that brings together communication professionals from all over Europe. During the 2 days conference [...]

From 24th to 25th April, OBI4wan will be present at Freshwork’s Refresh19 event in London. The global user conference organised by Frehsworks centers around the latest trends in Customer Experience and is a place for inspiration and knowledge [...]