More and more organisations and professionals are dealing with chatbots. Making a chatbot (or having it made) is really not difficult! But you might need some help with it. With this chatbot checklist we give you, based on best practices from [...]

A lot has changed in the field of webcare over the past 6 years. Where, in the early days of webcare, there was mainly a lot of experimenting with different communication styles, today much more attention is being paid to substantiated theories [...]

During F8 Refresh on June 2nd, Messenger from Facebook announced that the Messenger API for Instagram will begin rolling out publicly, enabling businesses worldwide to integrate messaging from Instagram with their preferred business [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both organisations and employees. In this article, we’ll [...]

Reputation management has become an integral part of the current media landscape. Brand reputation has been closely monitored for decades, but with the advent of the internet and social media, new channels have been added that can also influence [...]