As social media professional you have probably heard about social listening and social media monitoring. Often these two terms are used interchangeably and you might ask yourself if they are referring to the same thing or if there is an [...]

There’s a lot going on! The volume of questions, the online channels and the expectations of the customer are increasing. In times when web shops are gaining ground and physical stores are losing ground, online customer service is the [...]

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly changing media landscape and the associated [...]

The word is out! We are officially WhatsApp Business Solution Provider. We have integrated the WhatsApp Business API directly into our all-in-one solution for digital customer contact, data analysis and conversational AI.

The conversational AI market is booming, with forecasted growth from 4.8 billion to 13.9 billion over the next 5 years. Gartner research shows that in 2021 no less than 15% of customer service interactions will take place via AI. In 2022 this [...]