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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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 Responding to current developments in the online customer support landscape
By Pearl Vink
Posted Thursday April 8th, 2021

Responding to current developments in the online customer support landscape

Countless organisations are struggling with an increase in the number of questions that come in through online channels. "What happened to my order?" is a question many overworked customer service agents see on a daily basis. COVID-19 has had a [...]

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 7 tips for giving your customers an effortless experience
By Marieke Vermeulen
Posted Tuesday March 23rd, 2021

7 tips for giving your customers an effortless experience

Happy and loyal customers, that’s what all organisations want. But customers are becoming more and more demanding, and at the same time it’s becoming more and more difficult for organisations to be distinctive in terms of customer service and [...]

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 How to tackle the challenges of using WhatsApp as a service channel 
By Pearl Vink
Posted Tuesday March 16th, 2021

How to tackle the challenges of using WhatsApp as a service channel 

WhatsApp is frequently used by both young and old. This highly accessible messaging channel is being used more and more as a service channel. Organisations can answer their customer’s questions and residents can find municipalities through this [...]

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 How chatbots can boost your marketing strategy: 3 tips
By Chavelly Ceder
Posted Tuesday March 9th, 2021

How chatbots can boost your marketing strategy: 3 tips

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of service changes from giving a reactive response to [...]

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 An efficiency boost in service that the e-commerce world can profit from
By Linsey Jepma
Posted Wednesday February 24th, 2021

An efficiency boost in service that the e-commerce world can profit from

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the options available to me were limited to only [...]

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Recent articles
  • Responding to current developments in the online customer support landscape
    Responding to current developments in the online customer support landscape
    Thursday April 8th, 2021
  • 7 tips for giving your customers an effortless experience
    7 tips for giving your customers an effortless experience
    Tuesday March 23rd, 2021
  • How to tackle the challenges of using WhatsApp as a service channel 
    How to tackle the challenges of using WhatsApp as a service channel 
    Tuesday March 16th, 2021
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