Understanding your customer is key for good service. Web care teams deal with multiple personalities on a daily basis. These teams often manage a standard approach to reply to certain messages, such as, for example a complaint, remark or [...]

OBI4wan, Buzzcapture and OBILytics will continue as OBI4wan. The merger results in one strong offer of solutions for webcare, media monitoring, chatbots and media insights. The focus lies on customer support and synergy between different [...]

They have been discussed, applauded and criticized. Either way, chatbots are the next big thing. At bol.com, Billie now handles around two million conversations with customers, more than all the phone calls in the contact center. Time to get to [...]

(Deutsch) 2018 wird das Jahr der Chatbots. Nicht nur werden Chatbots von größeren Unternehmen zur Unterstützung von Aufgaben genutzt, sondern auch KMUs werden sie verstärkt einsetzen. Da sich die Technologie immer schneller entwickelt, wird auch [...]

Meet: Frank Smit, founder of the artificial intelligence branch and CIO (Chief Innovation Officer) of OBI4wan. This branch offers the market artificial intelligence solutions, in particular chatbots, which can also be integrated in the social [...]