Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the options available to me were limited to only [...]

WhatsApp is one of the most important channels for online customer contact. With 2 billion users in 180 countries, you can reach almost anyone with this popular communication channel. OBI4wan has integrated the WhatsApp Business API into OBI [...]

A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer service? A solution that makes the lives of customers and employees easier? For many organisations, that sounds like music to their [...]

Webcare is dynamic, which means that contact with your customers can be different every day. The questions that customers ask differ per organisation and so does the range of the service employees’ duties. Sometimes several departments may be [...]

Omni channel, you hear the word everywhere these days. Is it a buzzword or the latest trend in customer contact? Is it necessary for an organisation to implement this strategy? Although omni channel as a strategy isn’t very easy to implement, [...]