Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many organisations the pilot phase is now over and the [...]

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the options available to me were limited to only [...]

Countless organisations are struggling with an increase in the number of questions that come in through online channels. "What happened to my order?" is a question many overworked customer service agents see on a daily basis. COVID-19 has had a [...]

Happy and loyal customers, that’s what all organisations want. But customers are becoming more and more demanding, and at the same time it’s becoming more and more difficult for organisations to be distinctive in terms of customer service and [...]

WhatsApp is frequently used by both young and old. This highly accessible messaging channel is being used more and more as a service channel. Organisations can answer their customer’s questions and residents can find municipalities through this [...]