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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
    • Social Media Management & Online Customer Service
      • Messaging through your favourite messaging apps
        • WhatsApp Business Solution
        • Google’s Business Messages
        • Facebook Messenger
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 What is the difference between social media monitoring and social listening?
By Mia Schulz
Posted Tuesday January 19th, 2021

What is the difference between social media monitoring and social listening?

As social media professional you have probably heard about social listening and social media monitoring. Often these two terms are used interchangeably and you might ask yourself if they are referring to the same thing or if there is an [...]

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 The importance of knowledge management in smart organisations
By Pearl Vink
Posted Tuesday January 12th, 2021

The importance of knowledge management in smart organisations

There’s a lot going on! The volume of questions, the online channels and the expectations of the customer are increasing. In times when web shops are gaining ground and physical stores are losing ground, online customer service is the [...]

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 3 challenging roles that the service agent must fulfill in the future
By Pearl Vink
Posted Monday January 4th, 2021

3 challenging roles that the service agent must fulfill in the future

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly changing media landscape and the associated [...]

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 OBI4wan official WhatsApp Business Solution Provider
By Linsey Jepma
Posted Monday December 14th, 2020

OBI4wan official WhatsApp Business Solution Provider

The word is out! We are officially WhatsApp Business Solution Provider. We have integrated the WhatsApp Business API directly into our all-in-one solution for digital customer contact, data analysis and conversational AI.

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 Conversational in 2021: the trends for voice and chatbots
By Levi Witbaard
Posted Friday December 4th, 2020

Conversational in 2021: the trends for voice and chatbots

The conversational AI market is booming, with forecasted growth from 4.8 billion to 13.9 billion over the next 5 years. Gartner research shows that in 2021 no less than 15% of customer service interactions will take place via AI. In 2022 this [...]

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Recent articles
  • Omni channel; trend, opportunity, challenge, or necessity?
    Omni channel; trend, opportunity, challenge, or necessity?
    Wednesday January 27th, 2021
  • What is the difference between social media monitoring and social listening?
    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
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