The platform for media monitoring and webcare in the public sector
Know when you are mentioned in editorial and social media. And communicate the way you want, through social channels, WhatsApp, SMS and live chat.
Trusted by 500+ government and semi-government organisations
Managing all your digital communication channels is a challenge
Manual work leaves you without a clear overview
You have to watch every channel separately. So you lose track and miss messages.
Most tools only do one thing
Often you can only publish, monitor or reply. For the other two you need yet another tool.
All-in-one software often hides extra costs
Setup and pricing are often complex. Add a channel or feature, or use the tool more, and the costs climb.
Monitor, publish and reply from one central platform
Follow what is going on and where you are mentioned
On social media you track not just your own name, but also the topics that matter to you. For both you can run reports and set up alerts.
What makes Engage unique is its regional, national and international licence partners. Through them you also follow mentions and topics in newspapers, on radio, on TV and in podcasts, even behind the paywall.
So you always know what is going on and never miss a mention.
Publish posts and send private messages in bulk
Plan and publish posts for all your channels from one calendar, with AI that suggests copy in your own writing style.
You can also send personalised WhatsApp messages, and even a real WhatsApp newsletter, to thousands of people at once, for example when you have an important announcement.
So you can reach everyone through the right channel, without switching between platforms or adapting your content for each channel.
Answer messages from every channel in one inbox
Every message from social media, WhatsApp, SMS and live chat lands in one inbox, where your whole team works together.
Chatbots handle common questions automatically, and flows send messages to the right person in your organisation.
So by the end of the day, every message has an answer.
Personal onboarding, training and support
- Tailored onboarding, one to one or in a group
- On-site support, not just online
- We set up your environment together with you
- In-depth training, for example tone of voice
- We get your new colleagues up to speed too
“OBI4wan guided us in the process of setting up the chatbot. We developed scenarios ourselves and expanded the bot. Its strength lies in its simplicity. There are no complicated processes behind it. We were able to handle the most common customer questions, and we are satisfied with that.”
“Through WhatsApp, we are accessible to residents through their own preferred channel. We make it easy to contact us and don’t sacrifice in terms of personal contact. Isn’t that great!”
“Engage allows us to work together efficiently with the software, create searches, monitor sentiments, and respond immediately to these when necessary. We also publish directly from the software, which helps us to plan well and measure and analyse the results.”
A secure and reliable platform built for the public sector
Official contracts with publishers
For print and premium content we pay publishers and news agencies through licence agreements. No illegal scraping that puts you at copyright risk.
Advanced user roles and permissions
Set roles and permissions in detail, per module and per function. So you set up the platform exactly the way you want, and stay in line with the right laws and regulations.
Meets every procurement requirement
We automatically meet all public sector procurement requirements, such as ARBIT, GIBIT and ARVODI. So there is no need for a long list of exceptions.
Digital accessibility for everyone
The platform meets the WCAG guidelines, so everyone can read your messages and use your channels. That way you leave no one out.
Single sign-on and two-factor authentication
Users log in through your own SSO or with 2FA, just as your information security requires. No more separate passwords to manage.
Software made in the Netherlands
We develop and manage all our software ourselves. So your data stays in the Netherlands and you meet Dutch laws and regulations.
Keep talking with residents, tenants, patients, students and everyone else involved
Digital where possible, personal where needed: Terneuzen’s WhatsApp approach
Read how Terneuzen improves citizen service using WhatsApp for personal, informal chats, quick responses, and better routing to the right departments.
From idea to 90% satisfaction: The chatbot success at Erasmus University
See how Erasmus University launched Chatbot Desiderius to deliver 24/7 answers about tuition fees, achieving 90% user satisfaction.
How Radboud University reaches thousands of national and international students
Radboud University uses WhatsApp and live chat for prospective students with questions. Learn how here.
See how Engage works for your organisation
In a short session we show you how to monitor, publish and reply from one place, with real examples. No strings attached, at a time that suits you.