About OBI4wan
Stay connected with your audience, wherever the conversation happens.
Media monitoring and webcare
For organisations in daily contact with residents, tenants, patients and students, good service starts with good communication. That is why we built Engage, our platform for media monitoring and webcare.
From one central place you follow what is going on across social media, in newspapers, on radio, on TV and in podcasts. Publish content on your own channels and manage contact through social media, WhatsApp, SMS and live chat.
So you know what people say about your organisation and the topics that matter, and you can speak up and reply yourself.
Work smarter with smart technology
The channels you use to reach your audience keep changing. And expectations change with them. We help you organise that contact well and efficiently.
Smart automations and chatbots take repetitive work off your hands, and AI helps you analyse information and prepare answers faster. So you work more efficiently and keep more time for the work where people make the difference.
A clear view of what is going on also helps you spot developments sooner and make better informed decisions. That way, good communication leads to better service.
Built for the public sector, together with the public sector
OBI4wan is an independent division within Spotler, fully focused on media monitoring and webcare for the public sector. With years of experience working with local authorities, housing associations, care providers and education organisations, we know what is going on and what organisations need to excel at their communication and customer contact.
Our customers know best what public organisations need today. That is why we develop Engage not just for them, but with them. We listen to what is going on, where they get stuck and what could be smarter in their daily work. So we keep developing our platform in a way that fits real practice.
Join 500+ organisations already working with Engage
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The people behind OBI4wan
Behind OBI4wan is a team of specialists who know not just our platform, but our customers too. Because we do not just want Engage to work well, we want you to get the most out of it.
We set up your environment together with you, train your team and stay involved afterwards. We think along before you even ask. Is there an emergency that affects one of our customers? Then we do not wait for the phone to ring, we set up monitoring searches straight away. So you quickly see what is going on and can focus on the communication that matters right then.