{"id":3862,"date":"2026-10-29T13:50:37","date_gmt":"2026-10-29T11:50:37","guid":{"rendered":"https:\/\/www.obi4wan.com\/webcare"},"modified":"2026-10-30T02:21:19","modified_gmt":"2026-10-30T00:21:19","slug":"webcare","status":"publish","type":"page","link":"https:\/\/www.obi4wan.com\/en\/webcare","title":{"rendered":"Webcare"},"content":{"rendered":"\n\t
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\n\t\t\t\t\t\t\t\t\t\"Gemeente\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Wonen\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Stedin\"\n\t\t\t\tclass=\"logo-img\"\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Qua\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Provincie\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Gemeente\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Gemeente\n\t\t<\/div>\n\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\"Gemeente\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n

One central inbox for all your digital customer contact<\/strong><\/h2>\n\n

With OBI4wan’s webcare software, all messages and responses via social media, WhatsApp, and live chat come together in one overview. No separate apps, no missed messages. By bringing everything together in one inbox, you can respond faster and more efficiently, improve your service, and keep your team free for what is truly important.<\/p>\n\n

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Never miss a message again<\/h2>\n

Receive messages and responses via social media, WhatsApp, and live chat in one overview. Assign messages to colleagues and keep track of what has already been handled. This allows your team to work in a coordinated manner and ensures no message is lost.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n

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Collaborate efficiently as a team<\/h2>\n

Automatically assign incoming messages to the right colleague or team. Add labels to categorize conversations and make them easier to find. This way, everyone knows who is picking up what, and the overview is maintained, even during busy periods.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n

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Handle simple questions automatically<\/h2>\n

Let a chatbot handle frequently asked questions automatically, 24\/7. People receive immediate assistance, even outside of opening hours. <\/p>\n

Does it get more complicated? Then the chatbot seamlessly transfers the conversation to an employee, including the full conversation history. This way, a citizen or customer never has to tell their story twice.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n

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Want to know how to set up your webcare smartly?<\/h2>\n

We will show you in a short, non-binding demo!<\/p>\n<\/div>\n

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\n Send a message<\/span><\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Webcare\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n
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All capabilities of the OBI4wan webcare tool<\/h2>\n <\/div>\n <\/div>\n
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\n \"Centrale\n <\/div>\n
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Central inbox <\/h6>\n

Manage all messages from one overview, regardless of the channel.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \"Toewijzen\n <\/div>\n
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Assignment and collaboration <\/h6>\n

Assign messages to colleagues and keep track of who is responsible for which conversation.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \"Categoriseren\n <\/div>\n
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Categorizing messages <\/h6>\n

Add labels to conversations based on set rules and find conversations more easily.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n

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\n \"Chatbot\"\n <\/div>\n
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Chatbot<\/h6>\n

Answer frequently asked questions automatically and switch seamlessly to an employee for more complex questions.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Insight into team performance <\/h6>\n

Where are the peak moments, which questions are asked most often, and what is the average handling time? Analytics provide quick insights.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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SSO and rights management<\/h6>\n

Manage access centrally via single sign-on and set what each user can see per individual.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t

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\u201cWe hebben gekozen voor Engage vanwege het overzicht dat zij bieden binnen hun webcare omgeving. Dat maakt het werken met Engage niet alleen erg makkelijk, maar ook effici\u00ebnt. Zo zijn we in staat de juiste service te verlenen.\u201d<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAngela Muradin<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHead of Customer Care bij RTL Nederland<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\u201cWij vinden dat goede service en een optimale klantervaring essentieel zijn. Een webcare- en monitoringtool zoals Engage maakt dit veel eenvoudiger. Berichten komen duidelijk aan, waardoor het gemakkelijk is om mensen direct te helpen en problemen in \u00e9\u00e9n keer op te lossen.\u201d<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSarah Comajta<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tContent Strateeg en Webcare Manager bij CliniClowns<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n

Trust and compliance<\/strong><\/h2>\n\n
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Access and user management<\/h3>\n

Configure roles and permissions in detail, per module and per function. Users log in via your own SSO or with 2FA, as prescribed by your information security policy.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Software from Dutch soil<\/h3>\n

We develop and manage all software ourselves. This ensures your data remains in the Netherlands and that you comply with Dutch laws and regulations.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Complies with all procurement conditions<\/h3>\n

We automatically comply with all public sector procurement conditions, such as ARBIT, GIBIT, and ARVODI. <\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n

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Ready to see how it works?<\/h1>\n

Schedule a non-binding demo. We will show you how OBI4wan’s webcare works for your organization.<\/p>\n

This is what you can expect from us: <\/p>\n

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  • <\/i><\/span>Non-binding demo, tailored to your situation and sector.<\/li>\n
  • <\/i><\/span>Advice that shows what webcare tooling can achieve for you.<\/li>\n
  • <\/i><\/span>Guided by our specialists who understand your situation.<\/li>\n<\/ul>\n<\/div>\n <\/div>\n
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    Request a demo<\/h3>