Stay in charge of your online reputation
Internal stakeholders must be able to rely on the online customer service team to answer questions and complaints, and to proactively monitor any crisis. This not only ensures peace of mind in your organisation, but also provides insight into the pain points, actions and their effects.
We only deal with brand reputation, so how you as an organisation can measure, protect and improve your (online) reputation. This means that a personal reputation is not addressed, unless it concerns the CEO of a company or a member of the Board of Directors. These persons represent the organisation, and therefore have an influence on the brand reputation.
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