Chatbots: a game game changer for customer contact
Smart chatbots are no longer only suitable for larger organisations, but also offer added value for SMEs. Besides higher customer satisfaction, the use of bots leads to more efficiency, lower costs and increased employee satisfaction. A combination of chatbots and people is successful when one knows from each other which tasks and actions are being performed. Therefore OBI4wan integrates chatbots within its existing online customer service solution. This results in a single dashboard for the handling of online customer service and webcare, supported by bots as virtual assistant, work preparers or data analysts.
Would you like to start with bots for your organisation? Download the full whitepaper with all tips and tricks about chatbots!