Webcare is more than customer service
How is online customer service organized in your organisation? Which channels are monitored, how does your service team react to positive or negative feedback and which department does online service belong to? Is it simply an extension of the customer service or actually a part of the communications department? And what does webcare deliver to your organisation? Is it just about answering customer questions or is reputation management and lead generation also part of the goal?
These and many more questions are addressed in the whitepaper ‘Webcare is more than customer service’. In four chapters we will guide you through all the essential parts of online customer service and give you tips on how to organize this optimally. Download our whitepaper with tips and trends for an optimal use of online customer service!