WHITEPAPER
WhatsApp and Facebook Messenger – for fast and personal customer care
Messaging platforms play an increasingly important role in customer service. In the age of digital transformation, the focus is increasingly on personal contact between companies and customers. In this whitepaper, we describe the business contact capabilities of WhatsApp and Facebook Messenger.
- WhatsApp and Messenger as the customer contact channels of the future?
- The added value of Webcare and Messaging
- Do’s & Don’ts
- The optimal customer care strategy
- 7 steps to success
- Game Changer for Business
„Das potenzielle Ziel eines Konversations-Chatbots ist es, den Service-Prozess effizienter zu gestalten, um Kosten zu senken und die Zufriedenheit von Kunden und Mitarbeitern zu steigern.“
Frank Smit, CIO @ OBI4wan
