Whitepapers

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Chatbots & AI

Media Monitoring

Online customer service

Reputation Management

OBI4wan • 21 minute read

The OBI4wan Chatbot Checklist

More and more organisations and professionals are dealing with chatbots. Creating a chatbot (or having one made for you) is really not that difficult! However, you probably might want some help with it. For anyone who wants to know more about chatbots or is looking for interesting insights and hands-on tips, we now have this cool chatbot checklist!

Marieke • 7 minute read

Optimise your customer service via messaging channels like WhatsApp

Want to get the most out of your webcare by deploying WhatsApp, Facebook Messenger and live chat? In this whitepaper you...

5 steps to optimise online customer service

Tips and trends for an optimal design and deployment of online customer service.

4 applications of media monitoring for loyal customers and efficiency

Optimise online customer service, lead generation and reputation management!

• 12 minute read

The power of media monitoring

With media monitoring it is possible to collect a lot of data that is relevant for an organisation, communication and/or...

• 11 minute read

PR and communication: media monitoring is crucial for your reputation

Media monitoring is an essential part of your strategy for reputation management, service, pr, marketing, and sales. Wou...

Start with (social) media monitoring for hospitals

The basis of reputation management is good monitoring: mapping, protecting and improving an online reputation. How does ...

• 10 minute read

Action oriented insights through the use of data

Why is monitoring online and offline sources so important for marketing, PR, sales, spokesmanship and service? And which...

• 14 minute read

From data-driven chatbots to future proof customer contact

What do you need to consider when developing a chatbot and what trends and developments can we expect in the future? Rea...

• 16 minute read

The importance of media monitoring in crisis communication

If you’re looking to limit or prevent any damage to the reputation of your brand or organisation then media monitoring...

• 10 minute read

Chatbots: a game changer for customer contact

The combination of machine learning and human insight ensures better service and increased customer satisfaction. Develo...

• 13 minute read

Webcare is more than customer service

Read our free whitepaper with tips for an optimal design and deployment of online customer service.

• 7 minute read

How to develop a chatbot in 5 steps

Chatbots ensure greater efficiency, cost reduction & increased satisfaction among customers and employees. But how do yo...

• 13 minute read

Increase the ROI of social media? Media monitoring offers a solution!

Discover how to develop a successful social media policy in just 8 steps, how to find your target group and monitor impo...

Grip on your reputation through reputation management

Reputation management ensures that you are working in a structured way to keep everyone within your organisation continu...

• 8 minute read

The 7 pillars of reputation management

The basis of reputation management is good monitoring: mapping, protecting and improving an online reputation.