Everything about media monitoring, reputation management, online customer service and chatbots!
Chatbots: a gamechanger for customer contact
The combination of machine learning and human insight results in better service and increased customer satisfaction. Curious about the benefits of chatbots for your organisation? Read it in this whitepaper!
Action-oriented insights through the use of data
Why is monitoring online and offline sources so important for marketing, PR, sales, spokesmanship and service? And which analyses are applicable to make the results of your work visible? In our whitepaper we will tell you all about it. Download it now!
Grip on your reputation through reputation management
Reputation management ensures that you are working in a structured way to keep everyone within your organisation continuously informed about what is going on among stakeholders, what expectations are being met and to what extent this is happening on social and/or mainstream media.
5 steps to optimise online customer service
Tips and trends for an optimal design and deployment of online customer service.
The power of media monitoring
With media monitoring it is possible to collect a lot of data that is relevant for an organisation, communication and/or media strategy.
The 7 pillars of reputation management
The basis of reputation management is good monitoring: mapping, protecting and improving an online reputation.
Optimal online customer care via WhatsApp and Facebook Messenger
Tips and trends for the optimal use of 1-on-1 customer service via messaging platforms.
4 applications of media monitoring for loyal customers and more efficiency
Optimise online customer service, lead generation and reputation management!
Webcare is more than online customer service
Download our whitepaper with tips for an optimal design and deployment of online customer service.
We have been using OBI4wan for many years and are very satisfied with the tool. We mainly use OBI4wan intensively for webcare and reporting, but we also regularly schedule content via the tool for our customers. Especially positive is the fact that we can work for all our customers in one environment, which saves us a lot of work and time. Moreover, the service of OBI4wan is great. Questions are always answered quickly and we are also kept well informed via webinars and training courses.
Kirsty Schöder, Strategy Director @ Red Carpet Social Media