Everything about media monitoring, reputation management, online customer service and chatbots!
If you’re looking to limit or prevent any damage to the reputation of your brand or organisation then media monitoring would be a great tool for you! An analysis of the crisis helps you to make the right decision and can limit or even prevent reputation damage. In this whitepaper you will learn how!
From data-driven chatbots to future-proof customer contact
What do you need to consider when developing a chatbot and what trends and developments can we expect in the future? Read all about it in our latest whitepaper.
Increase the ROI of social media? Media monitoring offers a solution!
Discover how to develop a successful social media policy in just 8 steps, how to find your target group and monitor important topics and how to measure the ROI of your social media efforts.
Chatbot & AI Glossary
AI is in full swing and the latest technologies are helping organisations move forward and innovate. The meanings of some of the terms and expressions may not be entirely clear to everyone; so we put together this handy Chatbot & AI Glossary for professionals who are dealing with Artificial Intelligence.
Media monitoring is an essential part of your strategy for reputation management, service, pr, marketing, and sales. Would you like to know why and how to get started? Read all about it in this whitepaper!
Grip on your reputation through reputation management
Reputation management ensures that you are working in a structured way to keep everyone within your organisation continuously informed about what is going on among stakeholders, what expectations are being met and to what extent this is happening on social and/or mainstream media.
5 steps to optimise online customer service
Tips and trends for an optimal design and deployment of online customer service.
The power of media monitoring
With media monitoring it is possible to collect a lot of data that is relevant for an organisation, communication and/or media strategy.
Optimal online customer care via WhatsApp and Facebook Messenger
Tips and trends for the optimal use of 1-on-1 customer service via messaging platforms.
4 applications of media monitoring for loyal customers and more efficiency
Optimise online customer service, lead generation and reputation management!
Action-oriented insights through the use of data
Why is monitoring online and offline sources so important for marketing, PR, sales, spokesmanship and service? And which analyses are applicable to make the results of your work visible? In our whitepaper we will tell you all about it. Download it now!
Chatbot checklist: 46 chatbot tips you can't miss!
Working with chatbots? It really doesn’t have to be that hard. This checklist gives you tips for each stage of your chatbot’s development. Download it now!
The basis of reputation management is good monitoring: mapping, protecting and improving an online reputation. How does this work for medical institutions? Download our free whitepaper!
We have been using OBI Engage for many years and are very satisfied with the tool. We mainly use OBI Engage intensively for webcare and reporting, but we also regularly schedule content via the tool for our customers. Especially positive is the fact that we can work for all our customers in one environment, which saves us a lot of work and time. Moreover, the service of OBI4wan is great. Questions are always answered quickly and we are also kept well informed via webinars and training courses.
Kirsty Schöder, Strategy Director at ID Factory Digital Agency