(Nederlands) Eventmonitoring: deze rol speelt social media bij jouw evenement

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Optimal customer satisfaction: know your customer

Understanding your customer is key for good service. Web care teams deal with multiple personalities on a daily basis. These teams often manage a standard approach to reply to certain messages, [...]

Chatbots: the most interesting applications for your organization

(Deutsch) 2018 wird das Jahr der Chatbots. Nicht nur werden Chatbots von größeren Unternehmen zur Unterstützung von Aufgaben genutzt, sondern auch KMUs werden sie verstärkt einsetzen. Da sich die [...]

(Nederlands) Emotionele spotjes & ijzersterke webcare zorgen voor populariteit supermarkten

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(Nederlands) In 7 stappen aan de slag met chatbots

(Deutsch) Als Kommunikationsspezialist sind Sie permanent auf der Suche nach Möglichkeiten, um Prozesse zu rationalisieren und die Qualität zu überwachen. Chatbots können hierbei helfen. Deren [...]

5 questions for Frank Smit, OBI4wan’s CIO

Meet: Frank Smit, founder of the artificial intelligence branch and CIO (Chief Innovation Officer) of OBI4wan. This branch offers the market artificial intelligence solutions, in particular [...]

(Nederlands) Webcare is meer dan alleen service

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Cherish your customer: 6 priorities for your organization in 2018

The years that we have social media ‘on the side’ within organizations are far behind us. Social media and social messaging have made huge changes in the world of communication and customer [...]

(Nederlands) OBI4wan partner van het Social Service Congres

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OBI4wan extends webcare with live chat

Live chat is on the rise. Various studies show that live chat receives the highest scores on customer satisfaction out of all customer contact channels. Live chat is accessible, fast and easy to [...]