Live chat is on the rise. Various studies show that live chat receives the highest scores on customer satisfaction out of all customer contact channels. Live chat is accessible, fast and easy to [...]

Most chatbots nowadays focus on elementary customer service, such as first-line customer service questions. For more ‘complex’ questions, such as complaints, technical support or purchase advise, [...]

Every three weeks we launch new functionalities within OBI4wan, with this time a handy data extension with the function to add RSS feeds.  More control over the important resources for you [...]

Every three weeks we launch new functionalities within OBI4wan, with this time a handy extension for social media publishing! Create mailing lists with multiple accounts and select these to [...]

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So proud! OBI4wan is integrating the Gnip Engagement API with which organisations will gain insight into the true range and engagement of their Tweets. Gnip, Twitter’s enterprise API platform [...]

As of today the function Cases has been added to the OBI4wan media monitoring and web care tool. With case management for conversations through web care, loose messages will now be dealt with as [...]

Insight in the experiences of customers with your organisation, brand or product is a must when you want to increase customer involvement. The right and relevant information is crucial to offer [...]

Instagram and Pinterest, according to #SMM7 the fastest growing social network of this moment, have a very well-deserved place in the top. All the more reason for OBI4wan to integrate data from [...]