As we said earlier this year, the chatbot era is set to take off in 2018. We have all become familiar with the typical question-answer robots. But the question is: where do AI's opportunities lie [...]

Live chat is on the rise. Various studies show that live chat receives the highest scores on customer satisfaction out of all customer contact channels. Live chat is accessible, fast and easy to [...]

Every three weeks we launch new functionalities within OBI4wan, with this time a handy data extension with the function to add RSS feeds.  More control over the important resources for you [...]

Every three weeks we launch new functionalities within OBI4wan, with this time a handy extension for social media publishing! Create mailing lists with multiple accounts and select these to [...]

So proud! OBI4wan is integrating the Gnip Engagement API with which organisations will gain insight into the true range and engagement of their Tweets. Gnip, Twitter’s enterprise API platform [...]

As of today the function Cases has been added to the OBI4wan media monitoring and web care tool. With case management for conversations through web care, loose messages will now be dealt with as [...]

Insight in the experiences of customers with your organisation, brand or product is a must when you want to increase customer involvement. The right and relevant information is crucial to offer [...]

Elke 3 weken lanceren we nieuwe functionaliteiten binnen OBI4wan, met deze keer een geheel nieuw Help Center én nieuwe multi user functionaliteit voor webcare. Zo heb je altijd het laatste [...]