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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
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      • Messaging through your favourite messaging apps
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 Intelligent chatbots and AI are the future of webcare
By Linsey Jepma
Posted Tuesday September 4th, 2018

Intelligent chatbots and AI are the future of webcare

As we said earlier this year, the chatbot era is set to take off in 2018. We have all become familiar with the typical question-answer robots. But the question is: where do AI's opportunities lie [...]

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 OBI4wan extends webcare with live chat
By Linsey Jepma
Posted Wednesday November 8th, 2017

OBI4wan extends webcare with live chat

Live chat is on the rise. Various studies show that live chat receives the highest scores on customer satisfaction out of all customer contact channels. Live chat is accessible, fast and easy to [...]

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 More efficiency, speed and relevance with OBI4wan’s new web interface
By Linsey Jepma
Posted Wednesday November 8th, 2017

More efficiency, speed and relevance with OBI4wan’s new web interface

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 Update: data extension by RSS feed
By Linsey Jepma
Posted Tuesday October 4th, 2016

Update: data extension by RSS feed

Every three weeks we launch new functionalities within OBI4wan, with this time a handy data extension with the function to add RSS feeds.  More control over the important resources for you [...]

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 Update: Efficient social media publishing through mailing lists
By Levi Witbaard
Posted Thursday September 15th, 2016

Update: Efficient social media publishing through mailing lists

Every three weeks we launch new functionalities within OBI4wan, with this time a handy extension for social media publishing! Create mailing lists with multiple accounts and select these to [...]

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 OBI4wan integrates Twitter’s new engagement data
By Levi Witbaard
Posted Wednesday May 4th, 2016

OBI4wan integrates Twitter’s new engagement data

So proud! OBI4wan is integrating the Gnip Engagement API with which organisations will gain insight into the true range and engagement of their Tweets. Gnip, Twitter’s enterprise API platform [...]

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 OBI4wan launches case management for web care
By Levi Witbaard
Posted Wednesday March 9th, 2016

OBI4wan launches case management for web care

As of today the function Cases has been added to the OBI4wan media monitoring and web care tool. With case management for conversations through web care, loose messages will now be dealt with as [...]

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 360 degrees customer view with Social CRM
By Levi Witbaard
Posted Friday December 11th, 2015

360 degrees customer view with Social CRM

Insight in the experiences of customers with your organisation, brand or product is a must when you want to increase customer involvement. The right and relevant information is crucial to offer [...]

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 Update: realtime webcare voor het gehele team
By Levi Witbaard
Posted Monday June 22nd, 2015

Update: realtime webcare voor het gehele team

Elke 3 weken lanceren we nieuwe functionaliteiten binnen OBI4wan, met deze keer een geheel nieuw Help Center én nieuwe multi user functionaliteit voor webcare. Zo heb je altijd het laatste [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
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    Wednesday January 27th, 2021
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    Tuesday January 19th, 2021
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    Tuesday January 12th, 2021
(Nederlands) Blogarchief
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