As we said earlier this year, the chatbot era is set to take off in 2018. We have all become familiar with the typical question-answer robots. But the question is: where do AI's opportunities lie [...]

Live chat is on the rise. Various studies show that live chat receives the highest scores on customer satisfaction out of all customer contact channels. Live chat is accessible, fast and easy to [...]

Every three weeks we launch new functionalities within OBI4wan, with this time a handy extension for social media publishing! Create mailing lists with multiple accounts and select these to [...]