(Nederlands) Eventmonitoring: deze rol speelt social media bij jouw evenement

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Optimal customer satisfaction: know your customer

Understanding your customer is key for good service. Web care teams deal with multiple personalities on a daily basis. These teams often manage a standard approach to reply to certain messages, [...]

(Nederlands) Niet doen rondom 1 april: lukraak inhaken

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RetailTrends: The secret of chatbots

They have been discussed, applauded and criticized. Either way, chatbots are the next big thing. At bol.com, Billie now handles around two million conversations with customers, more than all the [...]

Chatbots: the most interesting applications for your organization

(Deutsch) 2018 wird das Jahr der Chatbots. Nicht nur werden Chatbots von größeren Unternehmen zur Unterstützung von Aufgaben genutzt, sondern auch KMUs werden sie verstärkt einsetzen. Da sich die [...]

(Nederlands) In 7 stappen aan de slag met chatbots

(Deutsch) Als Kommunikationsspezialist sind Sie permanent auf der Suche nach Möglichkeiten, um Prozesse zu rationalisieren und die Qualität zu überwachen. Chatbots können hierbei helfen. Deren [...]

OBI4wan starts promising research in Conversational Human Voice with Tilburg University and VU University Amsterdam

(Nederlands) Webcare is meer dan alleen service

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The importance of good webcare reports

The social media manager can be working continuously with statistics. Where do we stand with the social channels? The report then reaches the stakeholders in the organization. But which [...]

(Nederlands) De kansen en uitdagingen van webcare voor woningcorporaties

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