Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

(Nederlands) Dé social media manager van tegenwoordig werkt continu met statistieken. We maken uitgebreide rapportages die vervolgens naar alle stakeholders binnen de organisatie wordt gestuurd. [...]

Sorry, this entry is only available in Dutch.

They have been discussed, applauded and criticized. Either way, chatbots are the next big thing. At bol.com, Billie now handles around two million conversations with customers, more than all the [...]

Meet: Frank Smit, founder of the artificial intelligence branch and CIO (Chief Innovation Officer) of OBI4wan. This branch offers the market artificial intelligence solutions, in particular [...]

The years that we have social media ‘on the side’ within organizations are far behind us. Social media and social messaging have made huge changes in the world of communication and customer [...]

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.