Webcare in the year 2016: more focus on service level, multichannel and WhatsApp

We are well into the new year. Webcare managers have analyzed 2015 and goals have been redefined or updated. What are the challenges in the field of excellent webcare? Through this blog webcare [...]

Improve the quality of webcare: measure the service level

In an ideal world, all mentions from Twitter and comments from Facebook are answered in real time. With a link with the CRM-system you have a direct overview in customer details and provide every [...]