OBI4wan, OBILytics and Buzzcapture will continue together as OBI4wan

OBI4wan, Buzzcapture and OBILytics will continue as OBI4wan. The merger results in one strong offer of solutions for webcare, media monitoring, chatbots and media insights. The focus lies on [...]

(Nederlands) De toegevoegde waarde van chatbots: HEMA aan het woord

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Chatbots: the most interesting applications for your organization

(Deutsch) 2018 wird das Jahr der Chatbots. Nicht nur werden Chatbots von größeren Unternehmen zur Unterstützung von Aufgaben genutzt, sondern auch KMUs werden sie verstärkt einsetzen. Da sich die [...]

5 questions for Frank Smit, OBI4wan’s CIO

Meet: Frank Smit, founder of the artificial intelligence branch and CIO (Chief Innovation Officer) of OBI4wan. This branch offers the market artificial intelligence solutions, in particular [...]

(Nederlands) Chatbots: een gamechanger voor klantcontact, webcare en appcare

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(Nederlands) #CConnected: inspirerende sessies door IKEA, bol.com, Hartstichting en meer…

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(Nederlands) Alexander de Ruiter: “Webcare is volwassen geworden”

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Intelligent chatbots and AI are the future of webcare

Most chatbots nowadays focus on elementary customer service, such as first-line customer service questions. For more ‘complex’ questions, such as complaints, technical support or purchase advise, [...]

(Nederlands) Het verhaal achter het “volledig gerobotiseerde contactcenter”

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OBI4wan and Buzzcapture join forces

The Amsterdam based reputation management agency Buzzcapture has been acquired by OBI4wan. Both organisations offer high end SaaS solutions for (social) media monitoring and webcare. The [...]

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