Chatbots: the most interesting applications for your organisation

Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

(Nederlands) Chatbots: een gamechanger voor klantcontact, webcare en appcare

(Nederlands) De komende jaren zal contact tussen mensen en organisaties steeds vaker afgehandeld worden door chatbots met menselijke eigenschappen. Dat is nogal wat. Er bestaan echter veel [...]

Intelligent chatbots and AI are the future of webcare

As we said earlier this year, the chatbot era is set to take off in 2018. We have all become familiar with the typical question-answer robots. But the question is: where do AI's opportunities lie [...]

OBI4wan, OBILytics and Buzzcapture will continue together as OBI4wan

OBI4wan, Buzzcapture and OBILytics will continue as OBI4wan. The merger results in one strong offer of solutions for webcare, media monitoring, chatbots and media insights. The focus lies on [...]

5 questions for Frank Smit, OBI4wan’s CIO

Meet: Frank Smit, founder of the artificial intelligence branch and CIO (Chief Innovation Officer) of OBI4wan. This branch offers the market artificial intelligence solutions, in particular [...]

(Nederlands) Alexander de Ruiter: “Webcare is volwassen geworden”

Sorry, this entry is only available in Dutch.

(Nederlands) Het verhaal achter het “volledig gerobotiseerde contactcenter”

Sorry, this entry is only available in Dutch.

OBI4wan and Buzzcapture join forces

The Amsterdam based reputation management agency Buzzcapture has been acquired by OBI4wan. Both organisations offer high end SaaS solutions for (social) media monitoring and webcare. The [...]

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