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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
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Home » OBI Engage
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 How to optimise your online customer service in 5 steps
By Linsey Jepma
Posted Tuesday August 11th, 2020

How to optimise your online customer service in 5 steps

The days of webcare being purely a form of customer service are long gone. Social media is an indispensable part of our current era and opportunities for marketing, sales and service are up for [...]

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 Great news! WhatsApp launches official API
By Levi Witbaard
Posted Thursday August 2nd, 2018

Great news! WhatsApp launches official API

As you may have heard already, WhatsApp has launched an official API: the WhatsApp Business API. This makes it possible to maintain worldwide contact with customers, prospects and relations.

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 Webcare & live chat: a match made in heaven
By Linsey Jepma
Posted Wednesday May 16th, 2018

Webcare & live chat: a match made in heaven

In the digital age, price and quality are no longer the only decisive factors differentiating us from our competitors. This means that the focus is increasingly on offering an excellent customer [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • Responding to current developments in the online customer support landscape
    Responding to current developments in the online customer support landscape
    Thursday April 8th, 2021
  • 7 tips for giving your customers an effortless experience
    7 tips for giving your customers an effortless experience
    Tuesday March 23rd, 2021
  • How to tackle the challenges of using WhatsApp as a service channel 
    How to tackle the challenges of using WhatsApp as a service channel 
    Tuesday March 16th, 2021
(Nederlands) Blogarchief
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