(Nederlands) De tijd dat webcare puur een vorm van klantenservice is, ligt ver achter ons. Sociale media zijn niet meer weg te denken uit ons tijdperk en er liggen kansen voor marketing, sales en [...]

As you may have heard already, WhatsApp has launched an official API: the WhatsApp Business API. This makes it possible to maintain worldwide contact with customers, prospects and relations.

In the digital age, price and quality are no longer the only decisive factors differentiating us from our competitors. This means that the focus is increasingly on offering an excellent customer [...]