We have started a pilot for Business Messages in collaboration with Google. OBI4wan is part of Google’s program for Business Messages, enabling this software vendor as being one of the first to [...]

Messaging platforms, that make 1 on 1 contact with customers possible, are constantly evolving. Throughout the year, new trends will invariably emerge, while others will fade away. However, one [...]

Since messaging apps such as Facebook Messenger, Twitter and WhatsApp are being used on a wide scale, it is impossible to imagine organisations without appcare as a service channel. But how do [...]

The messenger service WhatsApp has seen an enormous increase in user numbers over the past years. For many of us, the app has become an integral part of our daily life. We don’t only use the [...]