Chatbots in 2019 – 5 trends!

New year, new opportunities, a fresh start. In the field of technology we have made major steps in the past year. Where we said last year that 2018 was going to be the year of the chatbots, we [...]

5 trends for reputation management in 2019

Reputation management is a long, ongoing process that increases the value of your organization. Are you ready to be in charge of your brand reputation in 2019? In this article I will take you [...]

6 trends in social media customer service in 2019

n recent years, social media customer service has become one of the most important service points of organisations in no time. Many organizations in the UK provide high quality customer service [...]