(Nederlands) Steeds meer consumenten gebruiken social media als contactkanaal met organisaties. Ook HTM, de openbaar vervoerder uit regio Den Haag, ziet al jaren een gestage groei van [...]

A robot helper, virtual assistant, chatbot; according to Gartner* these are now at the top of the hype and more and more companies are switching to the implementation of the software. OBI4wan, on [...]

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.

Listening, entering into a dialogue, producing own content, and here it comes: earning and saving via social media. More specifically this last phase, that of Jedi Master, is still a bridge too [...]

Sorry, this entry is only available in Dutch and German.