(Nederlands) Complimenten als kans voor webcare en community management: 4 tips!

(Nederlands) Webcare heeft in veel organisaties een belangrijke plek binnen de organisatie veroverd en de service via social media- of messaging kanalen wordt vaak snel en persoonlijk ingezet. [...]

Optimal customer satisfaction: know your customer

Understanding your customer is key for good service. Web care teams deal with multiple personalities on a daily basis. These teams often manage a standard approach to reply to certain messages, [...]

Cherish your customer: 6 priorities for your organization in 2018

The years that we have social media ‘on the side’ within organizations are far behind us. Social media and social messaging have made huge changes in the world of communication and customer [...]

The importance for customer satisfaction within social media

We live in an era where customer satisfaction is of great importance to many organizations, in improving their products and services. Interrogating customer feedback can lead to growth, and [...]

(Nederlands) Het nut van gevraagde- en ongevraagde feedback #multichannel15

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