Intelligent chatbots and AI are the future of webcare

As we said earlier this year, the chatbot era is set to take off in 2018. We have all become familiar with the typical question-answer robots. But the question is: where do AI's opportunities lie [...]

How data-driven chatbots are going to ensure success

We can't ignore the hype of chatbots anymore. They've been on the rise for years, but in 2018 the chatbot era seems to be flourishing. Not surprisingly, because we can use the technology well for [...]

(Nederlands) 5 vragen aan… Ronald Gerrits – HEMA

(Nederlands) Om een beter inzicht te krijgen in de mogelijkheden op het gebied van webcare, reputatiemanagement, chatbots en insights, stellen we elke maand 5 vragen aan experts op dit gebied. In [...]

Want to form a team with chatbots? knows how to do it! serves nearly 8.5 million active customers in the Netherlands and Belgium. For a long time, chatbots have been an important part of customer contact and webcare. But how do you make sure [...]

(Nederlands) Partner van de Chatbot Conference | #chatbot18

(Nederlands) Op 24 april kwamen ruim 400 communicatie-experts bijeen voor de laatste trends en ontwikkelingen op het gebied van artificial intelligence en chatbots. Was je er niet bij? Niet [...]

(Nederlands) OBI4wan partner van International Internet of Things Days Rotterdam

Sorry, this entry is only available in Dutch.

RetailTrends: The secret of chatbots

They have been discussed, applauded and criticized. Either way, chatbots are the next big thing. At, Billie now handles around two million conversations with customers, more than all the [...]

Chatbots: the most interesting applications for your organization

2018 will be the year of the chatbots. Chatbots are not only used by large corporates to support in tasks, SMEs are also getting in on the action. Because technology is developing at lightning [...]

(Nederlands) In 7 stappen aan de slag met chatbots

(Deutsch) Als Kommunikationsspezialist sind Sie permanent auf der Suche nach Möglichkeiten, um Prozesse zu rationalisieren und die Qualität zu überwachen. Chatbots können hierbei helfen. Deren [...]

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