Bots, robots, chatbots. No, these are not degrees of comparison, but they are a way to facilitate certain business processes. Chatbots, for example, answer simple questions from customers via a [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]