Help! Customer service is overflowing with questions and customer satisfaction is going down due to increasing wait times. The focus on the customer starts to blur and agents start to get bored [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]

Bots, robots, chatbots. No, these are not degrees of comparison, but they are a way to facilitate certain business processes. Chatbots, for example, answer simple questions from customers via a [...]