5 questions to: Sander Kouwenhoven – Customer Service Manager BCC

Sander is Manager Customer Service at BCC and is very excited when he talks about his webcare team that is literally located in the store. The experiment is successful; webcare and store [...]

Webcare in 2017: Focus on social CRM, personal contact and bots

Last year  we reviewed the trends of 2016 for customer care. Even this year we see a number of trends that shall change the customer contact the coming year. What are the trends and challenges [...]