Sander is Manager Customer Service at BCC and is very excited when he talks about his webcare team that is literally located in the store. The experiment is successful; webcare and store [...]

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]

(Nederlands) Om een beter inzicht te krijgen in de mogelijkheden op het gebied van webcare, reputatiemanagement, chatbots en insights, stellen we elke maand 5 vragen aan experts op dit gebied. In [...]

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.