5 questions to: Sander Kouwenhoven – Customer Service Manager BCC

Sander is Manager Customer Service at BCC and is very excited when he talks about his webcare team that is literally located in the store. The experiment is successful; webcare and store [...]

5 questions to: Paul de Vries, Social Media Manager at Decathlon

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]

(Nederlands) 5 vragen aan… Ronald Gerrits – HEMA

(Nederlands) Om een beter inzicht te krijgen in de mogelijkheden op het gebied van webcare, reputatiemanagement, chatbots en insights, stellen we elke maand 5 vragen aan experts op dit gebied. In [...]