Engage with your customers through their favourite messaging apps
Easily integrate and manage all your messaging channels from one platform
Personal customer service via your customers preferred messaging apps and services
Meet your customers where they are and let them contact you via their favourite messaging apps and services: WhatsApp, Facebook Messenger, Twitter DM, the new Google’s Business Messages. Additionally you can also add your own custom channels, such as intranet, SMS and messaging from your own website.
Messaging apps have not only become consumers’ favourite communication channels, they are also cost efficient, faster, highly suitable for automation and lead to greater customer satisfaction and loyalty. In short: a must-have for companies that aim to offer their customers an effortless and personal experience.
The OBI Engage platform enables you to easily integrate messaging apps in your customer service process. You can manage your entire digital customer service, including social media, live chat, review platforms, messaging apps and your custom channels from just one user-friendly tool.
For even more efficiency, easily integrate chatbots that work alongside the customer service agents and take over various tasks, such as answering simple messages and routing messages to the right agent.
The benefits of implementing messaging via OBI Engage
Convenient and fast service for your customers
✓ Let customers reach out to you via their favorite communication channel
✓ Offer personal 1-1 contact with direct responses and no waiting times
✓ Let customers answer you when it is convenient to them
Real-time service via live chat
Add live chat to offer personal and quick service to all your website visitors. Offering service via live chat not only has a positive impact on the customer experience and customer satisfaction, but also offers opportunities for sales and marketing.
Integrate smart chatbots in your messaging solution
Implement chatbots within WhatsApp or Facebook Messenger and start helping customers 24/7 with quick and direct answers. OBI Bots can be seamlessly integrated into your business and work hand in hand with your agents . Let chatbots take over routine tasks and save valuable time for the handling of more complex questions.
Optimise your online customer service through WhatsApp and Facebook Messenger
Get the latest tips and trends for making the most of 1-on-1 customer service through messaging apps. Download the whitepaper!
Be where your customers are!
“As HEMA, we want to support our customers as quickly as possible. We see that our physical stores are often searched for via Google and then called by phone. Unfortunately our employees in the stores are not always able to pick up the phone quickly. By working with Google’s Business Messages, we can reduce the hustle and bustle on the phone in the stores and speak to our customers quickly via chat instead. This is a win for our employees and a win for our customers. The customer will now receive an answer to their question from our agents at the customer contact centre within a few seconds.”
Ronald Gerrits, Project Manager Customer Service at HEMA.
“Remeha has been using WhatsApp as a channel for contractors for 3 years. They can contact Remeha directly from location with questions and these will also be dealt with directly via WhatsApp. Because of its speed and direct contact, WhatsApp is the ideal channel for this. Our customers experience this channel as very pleasant. It’s good for us that WhatsApp is now officially available to organizations.”
Customer Service Remeha at Service Remeha