Messaging through WhatsApp and Messenger

Easy and continuous personal contact with your customers by using well-known messaging apps.

Personal service through one-on-one messaging.

Ensure that customers are satisfied and react (proactively) to questions and complaints, directly from a single integrated solution for messaging via WhatsApp and Facebook Messenger. OBI Engage removes the smartphone from the process and allows you to communicate personally with your team and lowers the threshold to communicating with clients.

Online customer service and lead generation

Create satisfied and loyal customers with a direct and personal customer service. OBI4wan’s user-friendly webcare and messaging tool OBI Enage offers an efficient workflow, case management and links with various systems for an optimum social service.

obi4wan-messaging-whatsapp-messenger
obi4wan-webcare-en-social-crm

360° overview of customers

Social CRM of OBI Engage results in a 360 degrees image of your customer, complete with conversation history and sentiment. Measure customer satisfaction through WhatsApp and Facebook Messenger in an automated way and signal strategic and practical areas for improvement for your organisation.

Real-time desktop notifications and alerts

Efficient workflow and case management

Direct insights into PR value of messages

Measure KPIs via webcare reports

Monitor performance via service levels

Measurement of customer satisfaction

360° overview of customers using Social CRM

Full insight into conversation history

We are totally happy with OBI Engage. The advantage of this tool is that it is extremely clear and user-friendly. Since the switch to OBI Engage, it has become fun to monitor our webcare each day. It allows us to communicate with our (approaching) students in an efficient manner. Using WhatsApp our students have an answer to their questions within 30 minutes. And, last but not least, staff at the OBI4wan service desk are exceptionally customer-oriented and do what they promise. We really value our partnership!

Marjolein Visser, Marketing and Communication Advisor @ Alfa-college