Engage with your customers via WhatsApp and Facebook Messenger real-time
Manage your customer contact via messaging apps, directly from our integrated OBI Engage platform
Personal customer service via WhatsApp and Facebook Messenger
Today’s customers expect fast and personal customer service via their preferred channel. The popularity of messaging apps and their ever growing number of users, have turned WhatsApp and Facebook Messenger into an ideal new possibility for companies to engage with their customers real-time. OBI Engage enables you to handle customer requests via messaging channels, such as Facebook Messenger and WhatsApp alongside social media and live chat, within one tool. Fast, easy and efficient.
Keep track of all conversation, measure the sentiment of messages and gain a complete view of your customers with Social CRM. Automatically measure customer satisfaction across multiple channels and uncover strategic and actionable optimization opportunities. Want to learn more about messaging applications in your organization? Sign up now for a free demo!
The benefits of the OBI Engage messaging solution
Real-time service with live chat
Our live chat solution for websites enables you to offer fast and personal service to your website visitors and potential customers. With OBI Engage you integrate well-known messaging apps, rating platforms, social networks and live chat within one tool. Thanks to our all-in-one online customer service tool you offer your customers and website visitors a first-class experience.
Integrate smart chatbots in your messaging solution
Implement chatbots within WhatsApp or Facebook Messenger and start helping customers 24/7 with quick and direct answers. OBI Bots are unique and seamlessly adapt to your business. Let chatbots take over routine tasks and save valuable time for the handling of more complex questions and better service.
Optimize online customer care via WhatsApp and Facebook messenger
Get to know the latest tips and trends for the optimal use of 1-on-1 customer service via messaging apps in this whitepaper.
Curious how you can bring your online customer service to the next level with our messaging solution? Request a free demo!
When inquiries, comments or mentions about our company and our brands are made on social media, it is important to have a quick overview of them and to react accordingly. In this way, competence and reliability can be communicated in a credible manner. We chose OBI4wan because this solution delivers real added value. It is easier and more intuitive to use than competitors’ solutions. Furthermore, OBI4wan, like us, is internationally active and can therefore be optimally used by us.
Olaf Grewe, Manager Group PR Corporate Communications at Geberit