Messaging via WhatsApp and Messenger
Always and everywhere personal and low threshold contact with customers via well-known messaging apps.
Personal service via 1-to-1 messaging.
Ensure that customers are satisfied and react (proactively) to questions and complaints, directly from a single integrated solution for messaging via WhatsApp and Facebook Messenger. OBI Engage removes the smartphone from the process and allows you to communicate personally with your team and lowers the threshold to communicating with clients.
Online customer service and lead generation
Create satisfied and loyal customers with a direct and personal customer service. OBI4wan’s user-friendly webcare and messaging tool OBI Enage offers an efficient workflow, case management and links with various systems for an optimum social service.
360° overview of customers
Social CRM of OBI Engage results in a 360 degrees image of your customer, complete with conversation history and sentiment. Measure customer satisfaction through WhatsApp and Facebook Messenger in an automated way and signal strategic and practical areas for improvement for your organisation.
We are totally happy with OBI Engage. The advantage of this tool is that it is extremely clear and user-friendly. Since the switch to OBI Engage, it has become fun to monitor our webcare each day. It allows us to communicate with our (approaching) students in an efficient manner. Using WhatsApp our students have an answer to their questions within 30 minutes. And, last but not least, staff at the OBI4wan service desk are exceptionally customer-oriented and do what they promise. We really value our partnership!
Marjolein Visser, Marketing and Communication Advisor @ Alfa-college