Live chat: First class customer service for your website visitors
The fastest way for personal and direct contact with (potential) customers
Fast and convenient service with live chat
Help customers right when they need it with live chat on your website. Engage proactively with your website visitors and answer questions in real-time without interrupting their experience. Thanks to the OBI Engage platform you manage all messages coming in via live chat, social media, messaging apps and review sites from one single platform. This enables teams to collaborate and deliver world-class service in real time within a single environment.
Use OBI Engage to create reports on the most important KPIs and get a complete picture of your target group. Want to reduce the workload for customer service agents and be available 24/7? Include our tailor made chatbots within your live chat solution. Curious how live chat can help you increase customer satisfaction, reduce costs and improve customer service by working clearly, efficiently and quickly within a single tool? Sign up for a free demo.
The benefits of the OBI Engage live chat solution
Personal service via messaging channels
For many customers, messaging apps such as WhatsApp and Facebook Messenger are the preferred channel to get in touch with companies. OBI Engage enables you to handle customer requests via messaging channels alongside social media and live chat, within one tool. Fast, easy and efficient.
Integrate smart chatbots in your live chat solution
Want to help customers 24/7 and answer questions as they come in? Automate your customer service with chatbots and let them take over routine tasks. Let chatbots and customer service agents work hand in hand within the same tool.
Webcare and live chat: a match made in heaven
Live chat increases conversion rate, decreases the bounce rate and saves service costs – read more about the benefits of live chat integrations on our blog.
Curious how you can bring your online customer service to the next level with our live chat solution?
OBI4wan is called internally known as ‘OBI’. OBI4wan doesn’t only provide a refined, extensive and very user friendly tool, also the support by the service desk greatly exceeds my expectations. Especially compared to other tools, their service stands tallest amongst them. OBI4wan is more of a partner who thinks along with us. Despite the strategic choice to not provide custom development, OBI Engage doesn’t feel as a ‘one size fits all’ product. By paying close attention to customers and really being involved, OBI4wan is the perfect fit for us and undoubtedly many others.
Marloes van Deventer, Coördinator Social Media at KWF
