Live chat

Integrate live chat on your website, provide customers with fast service and convert visitors into customers through personal and accessible contact.

Fast, efficient and accesible contact at the moment that your (potential) customer needs it

Guarantee yourself satisfied customers and provide website visitors with the right information directly, from one integrated solution for live chat, social media, messaging apps and reviews. You can report easily on the most important KPIs and thus gain optimal insight into the needs of your target group.

Real-time contact and personal service

Live chat is the most appropriate way to provide customers and website visitors with fast and personalized service. OBI Engage integrates social media, live chat, review platforms and messaging apps for the efficient handling of online customer service.

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A chatbot for all your channels

Optimize your online customer service with a smart chatbot. Each chatbot is unique and developed according to the wishes and needs of your organization. With our chatbot, routine work can be handed out so that more time remains for providing better and faster service.

Real-time desktop notifications and alerts

Efficient workflow and casemanagement

Direct insight into PR-value of messages

Measure KPI’s through web care reports

Monitor performance through service levels

Integrated measuring of customer satisfaction

Social CRM: 360 degrees customer view

Complete insight in the conversation history

Ready to use live chat for your organization?

We are glad to help you use the power of live chat for excellent service and webcare. Make a non-binding appointment with us to discuss the possibilities.