Live chat: the fastest way to personal customer contact
Help your website visitors get started in real-time via their preferred channel
The easiest way to quickly help your website visitors
Meet up with your (potential) customers via live chat! Live chat is the ideal way to quickly help your customers, right at the channel they’re on. You can chat directly via the website, and messaging channels. Customers expect to be served quickly and personally at any given time.
Thanks to the endless possibilities of live chat, you can offer them this effortless experience in real-time! With the integrated tool OBI Engage, you’ll have direct insight into all incoming messages via live chat, messaging and social media. You’ll be able to work with several different colleagues, all in one environment.
Discover the benefits of live chat via OBI Engage
Fast and personal contact via live chat!
✓ Direct live contact with a service employee
✓ Chat in your preferred channel
✓ Personalised advice
✓ Live chat possible 24/7 thanks to chatbots
Personal service via messaging channels
For many customers, messaging apps, such as WhatsApp and Facebook Messenger, are the preferred channel for getting in touch with organisations. OBI Engage offers you the possibility to process messages from customers via messaging channels in addition to social media and live chat, all within one tool. Fast, simple and efficient.
Smart chatbots and AI applications
Want to help customers 24/7 and answer questions right when they come in? Let smart chatbots take over routine work and save more time for faster and better service for the more complex questions. Immediately increase efficiency, customer satisfaction and employee satisfaction!
Webcare (online customer support) and live chat: a match made in heaven
Live chat increases sales, decreases bounce rate and saves customer service costs. Read more about the benefits of live chat in our blog.
Live chat: the fastest way to personal customer contact
We chose for OBI4wan due to the clear overview provided within their webcare tool. We are able to view all our social channels and conversations in one overview! This does not only make it very easy to work with OBI4wan, but also efficient. This makes it possible for us to provide the right service. We also chose to work with OBI4wan due to the large amount of knowledge they have. The trainings they offer have helped us to bring our service to an even higher level.
Angela Muradin, head of Customer Care at RTL / Videoland
