Excellent web care, online customer service, and social media management

Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution!

Be ensured of satisfied customers and respond proactively to questions and complaints, directly into one integrated solution for web care and online customer service. With OBI Engage you signal and answer questions and take care of complaints simply through social media, review platforms, messaging apps and live chat.

Moreover, you publish and plan your social media messages simply through a clear content calendar. With the help of social analytics and thorough reports you measure and increase the impact and reach of your message.

Online customer service and lead generation

Be sure of satisfied and loyal customers with direct and personal customer service. Take care of conversations through social media, chat, messaging and review platforms and save on valuable time for the entire team. OBI Engage offers an efficient workflow, casemanagement and linking with diverse systems for an optimal social service.

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A chatbot for all your channels

Optimize your online customer service with smart chatbots, spotless integrated for online customer service. OBI Bots are unique and developed to the wants and needs of your organization. You can delegate your activities to virtual assistants, leaving you with more time for better and faster service.

360 degrees customer view

Social CRM OF OBI4wan delivers you a 360 degrees customer view, complete with conversation history and sentiment. Measure automatically customer satisfaction through diverse channels and signal strategic and practical points of improvement for your organization.

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The advantages of OBI Engage

Real-time desktop notifications and alerts

Efficient workflow and casemanagement

Direct insight into PR-value of messages

Measure KPI’s through web care reports

Monitor performance through service levels

Integrated measuring of customer satisfaction

Social CRM: 360 degrees customer view

complete insight in the conversation history

Whilst being fully satisfied, Gold Uber-connected has been making use of OBI4wan for years, supporting our clients with web care and community management. For example, the user-friendliness, speed, innovations, service and thorough reporting possibilities make us a happy customer. Moreover, the cooperation with OBI4wan is very pleasant and easy-going. We are always fondly talking of our friends at OBI!

Wouter Reijm, Manager Social Conversations at Goud Uberconneted.