Excellent customer engagement, online customer service and social media management

Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution!

The all-in-1 tool for your online customer service with live chat and chatbots

Ensure yourself of satisfied and loyal customers using direct and personal customer service. Manage conversations via social media, live chat, messaging and review platforms. The efficient workflow, case management and integrations with different systems saves you valuable time and let’s you provide optimal social service for your customers.

Next to customer contact, OBI Engage also offers a social media planner within the same tool. Plan your social posts easily and quickly in the handy content calendar. Integrated social analytics and extensive reports increase the impact and reach of your message. Read more about publishing and social media management.

The benefits of OBI Engage

Efficient workflow and case management

Measure KPI’s with webcare reports

Integrated measuring of customer satisfaction

360 degrees customer view and complete historical insight

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Get even more out of online customer service

OBI Bots klanten

One chatbot for every channel

Optimize your online customer service with smart chatbots, seamlessly integrated for online customer service. OBI Bots are unique and developed to the wants and needs of your organization.

Real-time service through Live Chat

Add live chat to OBI Engage and provide personal and fast service for all website visitors. Adding live chat doesn’t only positively effect customer experience and customer satisfaction, but it also provides opportunities for sales and marketing.

When inquiries, comments or mentions about our company and our brands are made on social media, it is important to have a quick overview of them and to react accordingly. In this way, competence and reliability can be communicated in a credible manner. We chose OBI4wan because this solution delivers real added value. It is easier and more intuitive to use than competitors’ solutions. Furthermore, OBI4wan, like us, is internationally active and can therefore be optimally used by us.

Olaf Grewe, Manager Group PR Corporate Communications at Geberit