Excellent customer engagement, online customer service and social media management

Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution!

The all-in-1 tool for your online customer service with live chat and chatbots

Ensure yourself of satisfied and loyal customers using direct and personal customer service. Manage conversations via social media, live chat, messaging and review platforms. The efficient workflow, case management and integrations with different systems saves you valuable time and let’s you provide optimal social service for your customers.

Next to customer contact, OBI Engage also offers a social media planner within the same tool. Plan your social posts easily and quickly in the handy content calendar. Integrated social analytics and extensive reports increase the impact and reach of your message. Read more about publishing and social media management.

The benefits of OBI Engage

Efficient workflow and case management

Measure KPI’s with webcare reports

Integrated measuring of customer satisfaction

360 degrees customer view and complete historical insight

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Get even more out of online customer service

OBI Bots klanten

One chatbot for every channel

Optimize your online customer service with smart chatbots, seamlessly integrated for online customer service. OBI Bots are unique and developed to the wants and needs of your organization.

Real-time service through Live Chat

Add live chat to OBI Engage and provide personal and fast service for all website visitors. Adding live chat doesn’t only positively effect customer experience and customer satisfaction, but it also provides opportunities for sales and marketing.

Being fully satisfied, Goud Uberconnected has been making use of OBI4wan for years, supporting our clients with online customer service and community management. Among other things, the user-friendliness, speed, innovation, service and extensive reporting possibilities make us a happy customer. Moreover, the cooperation with OBI4wan is very pleasant and easy-going.

Wouter Reijm, Manager Social Conversations at Goud Uberconnected