Offer efficient online customer service and keep an overview of all channels
Your webcare, messaging, social media publishing and monitoring in one clear-overview tool
Effortless engagement: quick and easy customer contact with OBI Engage
Struggling with demanding customers, increasing volumes and a multitude of customer channels? With OBI Engage, you can clearly and efficiently manage all online customer conversations from just one solution.
Through integrations with partners, we can also add your own channels such as e-mail, intranet, your own forum and SMS.
- Be where your customer is: link the socials, WhatsApp and go for live chat
- Always the same questions? Integrate a chatbot
- Plan and publish your content at just the right time with the content calendar
- Make adjustments according to the performance insights, at individual and team level
The benefits of webcare via OBI Engage
Efficiency and high customer satisfaction
✓ Short turnaround time for messages due to fast service
✓ Reduction of telephone calls due to availability of preferred channels
✓ Up to 20% higher productivity and up to 11% higher customer satisfaction
Social media content calendar: plan, publish and analyse your content
Content planning quite a puzzle? Not if you can easily plan and publish your social posts on all the different accounts via a single social media planner. In just one overview, it’s clear to everyone which communications are scheduled via which channel. Create workflows to collaborate efficiently and to schedule your content directly on Facebook, Twitter, LinkedIn and Instagram.
Live chat on your customer’s preferred channel
Want to help your customers quickly and personally on the channel they’re at? Then add live chat to OBI Engage to help you to get in touch with your customers quickly and easily on your website and messaging channels. If you have high volumes on the live chat, use chatbots to quickly answer the simple and frequently asked questions.
We chose for OBI4wan due to the clear overview provided within their webcare tool. We are able to view all our social channels and conversations in one overview! This does not only make it very easy to work with OBI4wan, but also efficient. This makes it possible for us to provide the right service. We also chose to work with OBI4wan due to the large amount of knowledge they have. The trainings they offer have helped us to bring our service to an even higher level.
Angela Muradin, Head of Customer Care at RTL
Take your online customer service to the next nevel! Want to know how? Request your free demo now.
Keep your customers happy by responding (proactively) to questions and complaints, directly from one integrated solution for online customer service. With OBI Engage you can easily identify and answer questions and complaints via social media, review platforms, messaging apps and live chat.