Excellent customer engagement, online customer service and social media management

Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution

The all-in-1 tool for your online customer service via social media, live chat and messaging apps

Ensure yourself of satisfied and loyal customers providing direct and personal customer service on social media, live chat, review sites and messaging apps. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Profit from smart workflows, case management and integrations with third party systems to provide the best service.

Stay up to date on what is happening around your company and react proactively on mentions by using the integrated monitoring tool. Create, plan and publish posts across social media channels using the handy content calendar and measure the impact and reach of your campaigns with integrated social analytics and reporting.

The benefits of OBI Engage

Efficient workflow and case management

Integrated reporting tool to measure KPI’s

Integrated measuring of customer satisfaction

Social CRM for 360 degrees customer view

Publishing OBI Engage
OBI Bots

Integrate smart chatbots

Provide faster and better customer service with smart chatbots, seamless integrated into your OBI Engage environment. Our custom made chatbots are developed to fit the unique needs of your organization. Start working hand in hand with chatbots and bring your customer service to the next level.

Real-time service through live chat

Add live chat to OBI Engage and provide personal and fast service for all website visitors. Adding live chat doesn’t only positively affect customer experience and customer satisfaction, but it also provides opportunities for sales and marketing.

OBI Engage live chat

Geberit: Tradition meets transformation

The well known sanitary company Geberit operates successfully in Europe and worldwide. Read how the company successfully manages its social media channels with the OBI Engage Tool.

Curious how you can bring your online customer service to the next level with OBI Engage? Request a free demo!

When inquiries, comments or mentions about our company and our brands are made on social media, it is important to have a quick overview of them and to react accordingly. In this way, competence and reliability can be communicated in a credible manner. We chose OBI4wan because this solution delivers real added value. It is easier and more intuitive to use than competitors’ solutions. Furthermore, OBI4wan, like us, is internationally active and can therefore be optimally used by us.
Olaf Grewe, Manager Group PR Corporate Communications at Geberit