Digital (online) customer engagement & automation

The better your customer service, the more people will rely on it. But how do you deal with growing volumes and still keep the pressure off the service department? With the combination of webcare and chatbots.

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Customer is king

Make it easy for your customers by being reachable via each and every channel, from review sites to WhatsApp.
Result
Optimal
convenience

Bring all communication channels together

Bring all communications with the service department together in one overview so that your people can respond in a timely and correct manner.
Result
All
channels in one

Work efficiently with smart routing

Use smart routing to quickly answer the general questions and assign other more important questions to service agents.
Result
Smart
routing

Make improvements based on results

Improve service and team performance by analysing the data from each conversation and adjusting and expanding the design of the solution accordingly.
Result
Improve
performance
Plusses

Go for efficiency and automation

Opt for efficient customer service and smart automation to optimise your services.

Deliver top service to your customers

One customer wants to tell his story via a review site, the other asks his questions directly on WhatsApp. Offer your customers the freedom to choose, without losing control of your message flow.

Create order out of chaos by facilitating efficient working. That starts with an overview. The smart routing of chatbots and digital support for collaboration makes this possible. Your team can work together to keep a firm grip on customer questions.

People alone cannot possibly keep up with the message flow of a highly-visited customer service. With well-designed webcare you can help keep the tidal wave of messages under control, so that your people can respond quickly and relevantly to the customer.

Provide an overview of what is received by customer service. For example, map the topics of questions and the ratio of questions, complaints and compliments. This provides a basis for refining the service strategy. We can help you with that.

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Get the best out of your technology and your people

Use chatbots to simplify service work. Thanks to the efficiency and scalability of the chatbots, your employees will have more time. Which means more time to pay extra attention to the customer.

Use Artificial Intelligence (AI) not only to answer or assign questions automatically, but to also continually improve the user experience. By having AI proactively make suggestions, your chatbot gets smarter.

The more information you give to the chatbots, the more effectively they can work. Use your customer interaction archive to get more out of your chatbots. This way you can fill in the frequently asked questions and make the routing even more effective.

How many questions do your employees answer per hour? Where can more time be won? Visualise this information and use it to scale your team performance. Speed, efficiency and quality of the service will increase.

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Choose our award-winning solutions

We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.

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Plusses

Guarantee top service for your customers

Choose really good webcare and smart automation to optimise your services.