Digital customer engagement & automation
The better your customer service, the more people will rely on it. But how do you deal with growing volumes and still keep the pressure off the service department? With the combination of webcare and chatbots.
Deliver top service to your customers
One customer wants to tell his story via a review site, the other asks his questions directly on WhatsApp. Offer your customers the freedom to choose, without losing control of your message flow.
Create order out of chaos by facilitating efficient working. That starts with an overview. The smart routing of chatbots and digital support for collaboration makes this possible. Your team can work together to keep a firm grip on customer questions.
People alone cannot possibly keep up with the message flow of a highly-visited customer service. With well-designed webcare you can help keep the tidal wave of messages under control, so that your people can respond quickly and relevantly to the customer.
Provide an overview of what is received by customer service. For example, map the topics of questions and the ratio of questions, complaints and compliments. This provides a basis for refining the service strategy. We can help you with that.
Get the best out of your technology and your people
Use chatbots to simplify service work. Thanks to the efficiency and scalability of the chatbots, your employees will have more time. Which means more time to pay extra attention to the customer.
Use Artificial Intelligence (AI) not only to answer or assign questions automatically, but to also continually improve the user experience. By having AI proactively make suggestions, your chatbot gets smarter.
The more information you give to the chatbots, the more effectively they can work. Use your customer interaction archive to get more out of your chatbots. This way you can fill in the frequently asked questions and make the routing even more effective.
How many questions do your employees answer per hour? Where can more time be won? Visualise this information and use it to scale your team performance. Speed, efficiency and quality of the service will increase.
Go for efficiency and automation
Opt for efficient customer service and smart automation to optimise your services.
Customer is king
Bring all communication channels together
Work efficiently with smart routing
Make improvements based on results
Guarantee top service for your customers
Choose really good webcare and smart automation to optimise your services.
Choose our award-winning solutions
We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.
