Manage your global reputation and engage with your customers, efficiently and data driven

OBI4wan offers the tools for media monitoring, webcare, chatbots and media insights!

The growing impact of digitisation, content and social media platforms means it is becoming increasingly important to have an insight into coverage about your organisation, whenever and wherever you need it. Answering online questions, complaints and reviews is crucial for customer satisfaction and your online reputation. In addition, detailed data analysis is required to gain an insight into structural improvements for customer service and marketing.

OBI4wan offers powerful solutions for online and offline media monitoring, webcare, messaging, chatbots and media insights. Combined with our excellent service and advice, we help your organization make the most of data from social media, online media, print media and RTV!

Media monitoring with the OBI Brand Monitor

With the OBI Brand Monitor you have access to millions of (inter)national messages from social media networks, news sources, print media, radio and TV. Immediately identify relevant messaging about your organization, target group, market and competitors and keep a tight grip on your online reputation.

Webcare and publishing with OBI Engage

Ensure satisfied customers by responding (proactively) to questions and complaints, directly from one integrated solution for webcare via social media, live chat, review platforms, WhatsApp and Messenger.

Smart virtual assistants with OBI Bots

OBI4wan is your all-inclusive partner for building, training, implementing and managing smart chatbots that understand customers.

Action-oriented insights with OBI Insights

Your specialized data intelligence partner for research, data analysis and action-oriented insights. Our team of analysts explains/interprets data. We measure outcomes instead of merely output to optimize the communication or webcare strategy.

We have been using OBI4wan for many years and are very satisfied with the tool. We mainly use OBI4wan intensively for webcare and reporting, but we also regularly schedule content via the tool for our customers. Especially positive is the fact that we can work for all our customers in one environment, which saves us a lot of work and time. Moreover, the service of OBI4wan is great. Questions are always answered quickly and we are also kept well informed via webinars and training courses.

Kirsty Schöder, Strategy Director @ Red Carpet Social Media

Kirsty Schröder, Red Carpet | OBI4wan