Powerful solutions for online and offline media monitoring, online customer service, chatbots and media insights
Discover how to make your organisation even stronger thanks to our data-driven solutions
Accessible & innovative solutions for every organisation
With the growing impact of digitalisation, it is becoming increasingly important for content and social media platforms to have insight into the communications taking place on your website at all times. Answering online questions, complaints and reviews is critical for good customer satisfaction, as well as your online reputation. In-depth data analysis is also necessary for gaining insights into ways for structurally improving your customer service and marketing.
OBI4wan offers powerful solutions for online and offline media monitoring, webcare, messaging, chatbots and media insights. Combined with our excellent service and advice, we can help your organisation get added value from data from social media, online media, print media, and radio and television!
Would you like to know what OBI4wan can do for your organisation?
Online customer service and publishing with OBI Engage
Make sure your customers are satisfied and respond to questions and complaints proactively with a single integrated solution for webcare via social media, live chat, review platforms, WhatsApp and Messenger.
Smart virtual assistants with OBI Bots
Improve your reachability and optimise your customer service with the smart chatbots from OBI4wan. Using our own chatbot platform, we develop unique virtual employees, based on the wishes and needs of your organisation. We integrate OBI Bots seamlessly into online customer service and webcare via social media, live chat and messaging apps. We help ensure that you no longer have to worry about routine work, so you have more time for delivering better and faster customer service!
Media monitoring with the OBI Brand Monitor
With the OBI Brand Monitor, you have access to millions of (inter)national messages from social media networks, news sources, print media, radio and TV. Find relevant messages right away that pertain to your organisation, target group, market and competitors to help keep your online reputation under control.
Action-oriented insights with OBI Insights
The OBI Insights team is the most specialised data intelligence partner for research, data analysis and action-oriented insights. Our team of analysts interprets the data. And we measure the outcomes, not just the output, in order to optimise your communications or webcare strategy.
We’ve been using OBI4wan for years and we are very happy with this tool. We mainly use OBI4wan for webcare and reports, but we also often schedule content for our customers via the tool as well. What’s also nice is the fact that all of our customers can work in the same environment, which saves us a lot of time and effort. Also, OBI4wan’s service is excellent. Questions are always answered quickly and webinars and training sessions help us to stay up to date.
Kirsty Schöder, Strategy Director at Red Carpet Social Media