Manage your global reputation and engage with your customers, efficiently and data driven

OBI4wan offers the tools for media monitoring, webcare, chatbots and media insights!

The growing impact of digitisation, content and social media platforms means it is becoming increasingly important to have an insight into coverage about your organisation, whenever and wherever you need it. Answering online questions, complaints and reviews is crucial for customer satisfaction and your online reputation. In addition, detailed data analysis is required to gain an insight into structural improvements for customer service and marketing.

OBI4wan offers powerful solutions for online and offline media monitoring, webcare, messaging, chatbots and media insights. Combined with our excellent service and advice, we help your organization make the most of data from social media, online media, print media and RTV!

Media monitoring with the OBI Brand Monitor

With the OBI Brand Monitor you have access to millions of (inter)national messages from social media networks, news sources, print media, radio and TV. Immediately identify relevant messaging about your organization, target group, market and competitors and keep a tight grip on your online reputation.

Webcare and publishing with OBI Engage

Ensure satisfied customers by responding (proactively) to questions and complaints, directly from one integrated solution for webcare via social media, live chat, review platforms, WhatsApp and Messenger.

Smart virtual assistants with OBI Bots

OBI4wan is your all-inclusive partner for building, training, implementing and managing smart chatbots that understand customers.

Action-oriented insights with OBI Insights

Your specialized data intelligence partner for research, data analysis and action-oriented insights. Our team of analysts explains/interprets data. We measure outcomes instead of merely output to optimize the communication or webcare strategy.

We have been working with OBI4wan for a number of years now and are very satisfied. We use OBI4wan for webcare, content planning and reports for different customers. It’s a great thing to be able to do this for all our customers through one tool. This saves us a lot of time and work. OBI4wan’s service is also great! If we have a question or problem, we are always helped immediately. The expert training enables us to take the social media activities for our customers to a higher level.

Vianne Scharloo, Managing Director @ Red Carpet Social Media