Manage your global reputation and engage with your customers, efficiently and data driven
OBI4wan offers the tools for media monitoring, webcare, chatbots and media insights!
The growing impact of digitisation, content and social media platforms means it is becoming increasingly important to have an insight into coverage about your organisation, whenever and wherever you need it. Answering online questions, complaints and reviews is crucial for customer satisfaction and your online reputation. In addition, detailed data analysis is required to gain an insight into structural improvements for customer service and marketing.
OBI4wan offers powerful solutions for online and offline media monitoring, webcare, messaging, chatbots and media insights. Combined with our excellent service and advice, we help your organization make the most of data from social media, online media, print media and RTV!
Media monitoring with the OBI Brand Monitor
With the OBI Brand Monitor you have access to millions of (inter)national messages from social media networks, news sources, print media, radio and TV. Immediately identify relevant messaging about your organization, target group, market and competitors and keep a tight grip on your online reputation.
We have been using OBI4wan for many years and are very satisfied with the tool. We mainly use OBI4wan intensively for webcare and reporting, but we also regularly schedule content via the tool for our customers. Especially positive is the fact that we can work for all our customers in one environment, which saves us a lot of work and time. Moreover, the service of OBI4wan is great. Questions are always answered quickly and we are also kept well informed via webinars and training courses.
Kirsty Schöder, Strategy Director @ Red Carpet Social Media