The growing impact of digitisation, content and social media platforms means it is becoming increasingly important to have an insight into coverage about your organisation, whenever and wherever you need it. Answering online questions, complaints and reviews is crucial for customer satisfaction and your online reputation. In addition, detailed data analysis is required to gain an insight into structural improvements for customer service and marketing.
OBI4wan offers a powerful all-in-one software solution for online and offline media monitoring, crisis monitoring, web-care, messaging, social media publishing and analytics. Combined with our excellent service and advice we help your organisation get added value out of social media!
OBI4wan gives you access to millions of (inter)national messages of social media networks, news sources, print media, radio and TV. Share relevant coverage about your organisation, target audience, market and competitors as you go and keep a grip on your online reputation.
Create satisfied customers and respond (proactively) to inquiries and complaints, directly from one integrated solution for webcare via social media, review platforms, WhatsApp and Messenger.
The integration of WhatsApp and Facebook Messenger allows you to easily communicate via personal messaging in a very accessible way. Use the strength of 1-to-1 communication via the messaging business application.
Social media messages are easily published and planned in a user-friendly content calendar. Social analytics and extensive reports allow you to measure the impact and scope of your message.
D-Reizen uses OBI4wan for online monitoring and webcare, 365 days a year, from eight in the morning to eleven in the evening. Every day we monitor what is said about our brands. Where necessary the webcare team starts a conversation with the customer. Because the customer history and information about the customer are clearly visible, we can really surprise the customer. By using OBI4wan we are able to achieve optimum webcare and leading results.
Anousha de Ruiter, Social Media Coordinator @ D-rtgroep