Happy customers and higher engagement with good webcare
Webcare, messaging, social media publishing and monitoring in one clear and concise tool.
Work on your customer relationships and community
Going for happy and engaged customers? Then make sure you stay in touch with both your customers and target audience and followers. OBI Engage offers a clear and concise overview of the messages that are being sent to your organisation. But also on everything that’s being said about your organisation, so you can respond in good time.
Are your customers making themselves heard via social media, WhatsApp, messaging channels, live chat, review sites and forums? Not a problem! By bringing all online customer communication together in one clear and concise dashboard, you won’t lose your overview for a second.
Create search queries on your brand or relevant topics and you won’t miss a thing. Instantly capitalise on opportunities, get involved in discussions and keep an eye on key influencers.
Are the volumes getting to be a bit too much? Then integrate chatbots that answer the frequently asked questions so that your employees have their hands free for the more complex matters.
Dive in deep with the integrated social media analytics dashboard. See immediately what the engagement of your target group is, whether the sentiment is in your favour and what the impact of your content is.
Know what's going on
Always on your customer's preferred channel
Publish your posts according to the plan
Insight into team performance
Know within 30 minutes how OBI engage can contribute to smooth and flexible webcare and social media publishing and monitoring.
We believe that only sincere communication leads to engaged and satisfied customers. We have been committed to this for years and it has not gone unnoticed.