Happy customers and higher engagement with good webcare

Webcare, messaging, social media publishing and monitoring in one clear and concise tool.

Yes, that’s what I want!

Testimonials

Work on your customer relationships and community

Going for happy and engaged customers? Then make sure you stay in touch with both your customers and target audience and followers. OBI Engage offers a clear and concise overview of the messages that are being sent to your organisation. But also on everything that’s being said about your organisation, so you can respond in good time.

All channels in one dashboard

Are your customers making themselves heard via social media, WhatsApp, messaging channels, live chat, review sites and forums? Not a problem! By bringing all online customer communication together in one clear and concise dashboard, you won’t lose your overview for a second.

Set up searches

Create search queries on your brand or relevant topics and you won’t miss a thing. Instantly capitalise on opportunities, get involved in discussions and keep an eye on key influencers.

Integrate chatbots

Are the volumes getting to be a bit too much? Then integrate chatbots that answer the frequently asked questions so that your employees have their hands free for the more complex matters.

Knowledge is power

Dive in deep with the integrated social media analytics dashboard. See immediately what the engagement of your target group is, whether the sentiment is in your favour and what the impact of your content is.

Want to give your customer service a boost?

Put your energies into webcare.

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Know what's going on

Keep an overview of everything that is written about your organisation on social networks, forums, and review platforms. Respond to questions and posts from one clear and concise platform.

All

in one

Always on your customer's preferred channel

Your customer has questions, complaints, compliments and a thousand and one other things they want to say through their preferred channel. Answer quickly, however way the question comes in and without losing the overview.

100%

overview

Publish your posts according to the plan

Don't let your content lag behind your ambition. Plan what you’re going to say, where you’re going to say it and when you want to publish it. That will keep your content up to date.

Firm grip

on content

Insight into team performance

What are the peak moments, what questions are being asked most often and what‘s the average handling time per service employee? Analyses and reports provide insights in no time.

Always

have insight

Go for high engagement and happy customers

Know within 30 minutes how OBI engage can contribute to smooth and flexible webcare and social media publishing and monitoring.

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‘We chose OBI4wan because of the overview they offer within their webcare environment. All social channels are visible in one overview, and you can see all the conversations at once. That makes working with OBI4wan not only very easy but also efficient. It enables us to provide the right service.’

Angela Muradin, Head of Customer Care at RTL Nederland

‘The ease of use of OBI Engage was the deciding factor for us. That was an important condition for a team that consists of a good mix of young and old employees. OBI Engage is stable and simple, and that creates a sense of calm in the workplace. It allows our service staff to work well together and respond quickly to customer enquiries.’

Walter Bakker, Customer Service Team Manager at QBuzz

‘We’ve been using OBI Engage for years and are very satisfied with the tool. What we find especially positive is the fact that we can work for all our customers in one environment. That saves us a lot of work and time.’

Kirsty Schöder, Strategy Director at ID Factory Digital Agency

“Wij gebruiken OBI Engage al jarenlang en zijn erg tevreden over de tool. Wat we vooral als heel positief ervaren is het feit dat we voor al onze klanten in één omgeving kunnen werken wat ons een hoop werk en tijd scheelt.”

Kirsty Schöder, Strategy Director bij ID Factory Digital Agency

Choose our award-winning solutions

We believe that only sincere communication leads to engaged and satisfied customers. We have been committed to this for years and it has not gone unnoticed.