Meet OBI4wan at CCW 2019 in Berlin
From 19 to 21 February OBI4wan will be represented in Berlin at CCW 2019, Europe’s largest congress trade fair for call and contact centres, customer service and customer dialogue. During the three-day fair, around 8200 visitors will hear everything about the latest trends and innovations in customer dialogue and service. 270 exhibiting companies will present the latest solutions in digital customer service. Would you like to be there? Make an appointment with us and get your free admission ticket to CCW 2019.
KI, Chatbots and Messenger Apps in Customer Service
More and more consumers expect companies to provide 24/7 customer service on their preferred channel – service via messaging apps and social media is becoming the new standard. Fast response times to requests are a critical factor in evaluating the service and the business. These new demands on customer service pose challenges to companies that need to be met with innovative solutions.
OBI4wan develops KI based tools for (social) media monitoring, online customer service, chatbots and media insights. With the OBI Engage Tool you manage your online customer service via messaging apps, live chat and social media via a central platform. Integrate our customized chatbots to increase efficiency, reduce costs, and increase customer and employee satisfaction.
Schedule an appointment with us
We will be happy to discuss with you how our online customer service tool and chatbots can be used in your company and show you how you can reduce your costs by 36%, increase your interaction per hour by 20% and increase your NPS by 10%. Sign up now and get a free admission ticket to the show.
We are looking forward to meet you at our stand 2D22a/2E19 located in hall 2.