Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# OBI4wan

## Sitemaps
- [XML Sitemap](https://www.obi4wan.com/en/sitemap_index.xml): Includes all crawlable and indexable pages.

## Pages
- [Apostle](https://www.obi4wan.com/en/apostle): From Engage, you publish to your own corporate channels and prepare content for colleagues. They receive the post for approval and publish it to their own social media accounts with a single click. This way, you reach not only your own followers but also their network.
- [Newsletter](https://www.obi4wan.com/en/newsletter)
- [News overview](https://www.obi4wan.com/en/news)
- [Customer cases](https://www.obi4wan.com/en/customer-cases)
- [Demo](https://www.obi4wan.com/en/demo)
- [Help centers](https://www.obi4wan.com/en/helpcenter)
- [Login](https://www.obi4wan.com/en/login)
- [Contact](https://www.obi4wan.com/en/contact)
- [For businesses](https://www.obi4wan.com/en/for-businesses)
- [About us](https://www.obi4wan.com/en/about-us)
- [Event agenda](https://www.obi4wan.com/en/agenda)
- [Resources](https://www.obi4wan.com/en/resources)
- [Cookies](https://www.obi4wan.com/en/cookies)
- [Privacy statement](https://www.obi4wan.com/en/privacy-statement): OBI4wan respects your privacy and handles your personal data with care. In this privacy statement we explain what personal data we collect, how we use it, and the measures we take to protect your data.
- [Homepage](https://www.obi4wan.com/en)

## Blog
- [New WhatsApp pricing model starting October 1, 2026](https://www.obi4wan.com/en/blog/new-whatsapp-pricing-model-starting-october-1-2026): From October 1, 2026, Meta is introducing a new pricing model for the WhatsApp Business Platform. Read what's changing for you.
- [Checklist: How to prepare your organisation for WhatsApp usernames ](https://www.obi4wan.com/en/blog/checklist-whatsapp-usernames): WhatsApp is replacing phone numbers with Scoped IDs. Use this checklist to check what your organisation needs to change.
- [From answers to action: how chatbots make appointment booking smarter for municipalities](https://www.obi4wan.com/en/blog/how-chatbots-make-appointment-booking-smarter-for-municipalities): Learn how chatbots help municipalities take citizens from question to booked appointment, cutting errors and service team pressure.
- [From phone numbers to usernames: understanding WhatsApp Business Scoped IDs](https://www.obi4wan.com/en/blog/whatsapp-business-scoped-ids): Discover what WhatsApp Business Scoped IDs change and how Message ensures continuity during the rollout.
- [From crisis to open day: why teams need a real mobile workflow in customer engagement ](https://www.obi4wan.com/en/blog/why-teams-need-a-mobile-workflow-in-customer-engagement): Respond, publish and manage customer conversations on the go with a mobile workflow built for crises, events and field teams.
- [Live Chat and WhatsApp: the keys to personal customer contact](https://www.obi4wan.com/en/blog/live-chat-and-whatsapp-the-keys-to-personal-customer-contact): Connect with customers via Live Chat and WhatsApp for better customer service. How do you approach this quickly and efficiently?
- [Threads: where real-time engagement meets community building](https://www.obi4wan.com/en/blog/threads-engagement-meets-community-building): Threads offers unique opportunities for real-time interaction and community building. But how do you go about it? Check out our tips.
- [What is TikTok? The social platform where creativity is intertwined with authentic connection](https://www.obi4wan.com/en/blog/the-possibilities-of-tiktok): Discover the power of authentic and engaging content through TikTok. Make your brand indispensable in today's fragmented social media landscape.
- [Understanding WhatsApp’s new pricing model: the changes from November 2024](https://www.obi4wan.com/en/blog/the-new-pricing-model-of-whatsapp): Meta has implemented pricing changes at WhatsApp. In this blog, we explain WhatsApp's pricing model and explain the changes.
- [8 tips for efficient social media publishing](https://www.obi4wan.com/en/blog/social-media-publishing-8-tips): Did you know that with proper planning and analysis, you can get more out of social media? Here are 8 tips for optimal engagement with your target audience!
- [Why you should integrate chatbots with your CRM system](https://www.obi4wan.com/en/blog/why-you-should-integrate-chatbots-with-your-crm-system): Integrating chatbots with CRM offers numerous benefits: seamless data collection, personalised interactions, efficient lead management, and more.
- [What to consider when adding a chatbot to your website](https://www.obi4wan.com/en/blog/what-to-consider-when-adding-a-chatbot-to-your-website): Implementing a chatbot on your website can bring significant benefits, such as improved customer service, streamlined communication, and enhanced user engagement.
- [Live chat: how does it work?](https://www.obi4wan.com/en/blog/live-chat-how-does-it-work): What is live chat? What are its similarities and differences with other forms of online customer contact, and how do you get started with live chat?
- [What is reputation management, and how do you take it to the next level?](https://www.obi4wan.com/en/blog/what-is-reputation-management): Do you also want to go for next level reputation management and PR? Don't miss out on these tips and tricks!
- [8 tips for Community Management 2.0](https://www.obi4wan.com/en/blog/8-tips-for-community-management-2-0): The ideal community manager knows his target audience from the inside out. Take community management to the next level with these 8 tips.
- [How customer service automation can help your business](https://www.obi4wan.com/en/blog/automating-customer-service): Cost reduction, better and faster service and happy customers and employees? Here's everything you need to know about automation in customer service!

## Guides pages
- [Webcare is more than customer service](https://www.obi4wan.com/en/guides/webcare-is-more-than-customer-service): Are you fully aware of the added value of online customer service for your organisation? In this guide we're showing you how that works.
- [From data-driven chatbots to future proof customer contact](https://www.obi4wan.com/en/guides/from-data-driven-chatbots-to-future-proof-customer-contact): What are the current trends and developments in the field of chatbots and what should organisations be aware of?
- [4 applications of media monitoring for loyal customers and efficiency](https://www.obi4wan.com/en/guides/4-applications-of-media-monitoring): Do you want the best possible results out of media monitoring? 4 usefull applications for your organisations in this free whitepaper!

## Case studies
- [How Radboud University reaches thousands of national and international students](https://www.obi4wan.com/en/customer-cases/radboud-university): Radboud University uses WhatsApp and live chat for prospective students with questions. Learn how here.
- [How Videoland boosted Customer Satisfaction with intelligent chatbots](https://www.obi4wan.com/en/customer-cases/videoland): OBI4wan’s chatbots helped Videoland increase efficiency by answering common questions instantly, while providing seamless handoffs for more complex issues.
- [How Vitens improved customer satisfaction with WhatsApp & Chatbots](https://www.obi4wan.com/en/customer-cases/vitens): Learn how Vitens improved customer service efficiency and satisfaction using OBI4wan and the WhatsApp chatbot for automated queries.
- [Livecrowd enhances customer service at scale using WhatsApp](https://www.obi4wan.com/en/customer-cases/livecrowd): By using Message, Livecrowd was able to manage customer queries more efficiently across multiple channels, leading to increased satisfaction and reduced costs.
- [Improving Customer Service efficiency via WhatsApp at De Telegraaf](https://www.obi4wan.com/en/customer-cases/de-telegraaf): Learn how De Telegraaf used Message to streamline customer communication, improve response times, and reduce workload with WhatsApp and chatbot automation.
- [How CliniClowns creates positive engagement on social media](https://www.obi4wan.com/en/customer-cases/cliniclowns): Positivity in webcare and mediamonitoring thanks to Engage's user friendly software. Read CliniClowns' experiences here.
- [How Jacobs Douwe Egberts streamlines services across multiple channels](https://www.obi4wan.com/en/customer-cases/douwe-egberts): Discover how Jacobs Douwe Egberts improved customer service efficiency and satisfaction by using OBI4wan's multi-channel messaging and AI chatbots.
- [How RTL delivers fast, transparent Customer Service](https://www.obi4wan.com/en/customer-cases/rtl): The omnichannel strategy of RTL makes a difference in online customer care. Curious how? Read all about it in our success story!
- [Digital where possible, personal where needed: Terneuzen’s WhatsApp approach](https://www.obi4wan.com/en/customer-cases/terneuzen): Read how Terneuzen improves citizen service using WhatsApp for personal, informal chats, quick responses, and better routing to the right departments.
- [From crises to campaigns: Why Media Monitoring is essential at MCL](https://www.obi4wan.com/en/customer-cases/medical-centre-leeuwarden): Discover how Medical Centre Leeuwarden uses media monitoring for daily keyword tracking, fast crisis response, and strong Board-level reporting.
- [Building resident trust through measurable communication at Staedion](https://www.obi4wan.com/en/customer-cases/staedion): Communication advisor Priscilla Bossaert speaks about how to make Staedion’s goals measurable and how the RepScore can help!
- [From idea to 90% satisfaction: The chatbot success at Erasmus University](https://www.obi4wan.com/en/customer-cases/erasmus-university): See how Erasmus University launched Chatbot Desiderius to deliver 24/7 answers about tuition fees, achieving 90% user satisfaction.

## Product guides
- [Guide for Engage](https://www.obi4wan.com/en/productguides/obi4wan-engage): Manage social messaging, customer service, and webcare in one inbox. Engage helps teams respond faster and stay in control.

## Essentials
- [Colour contrast checker for WCAG compliance](https://www.obi4wan.com/en/essentials/colour-contrast-checker): With the right contrast, your content becomes more readable for users with visual impairments, improving their overall experience.
- [Quick QR code generator](https://www.obi4wan.com/en/essentials/qr-code-generator): Need a QR code fast? Our free online QR code generator lets you create high-quality QR codes in seconds.