Meet OBI4wan at Refresh19 in London

Freshworks refresh19 Londen 2019 OBI4wanFrom 24th to 25th April, OBI4wan will be present at Freshwork’s Refresh19 event in London. The global user conference organised by Frehsworks centers around the latest trends in Customer Experience and is a place for inspiration and knowledge sharing. We are proud to attend the event as brand new chatbot integration partner for Freshwork’s messaging software Freshdesk. Schedule a meeting with us and find out how your service agents and chatbots can work hand in hand for fast and personal customer service.

With knowledge sharing sessions, workshops and discussions visitors learn about the latest trends and tools in customer engagement.

“Join us as we explore the depths of customer engagement and experience management. Refresh 19 features two days filled with inspiring sessions, technical hands-on workshops, networking and a whole lot of fun! This time, engage in sessions about latest trends and best practices in helpdesk/customer support, CX management, IT service desk management and more.” Freshwork Organisation

The future of customer experience

The world of customer contact is ever changing and new ways are needed to engage and satisfy today’s customers. A demand for 24/7 availability, short response times and omni-channel service are among the challenges that companies are facing. Smart software solutions and Artificial Intelligence help to manage the growing expectations and offer new opportunities to shine with excellent service.

As integration partner for Freshchat, the Live Chat solution of Freshworks, OBI4wan offers a unique chatbot platform to build your own chatbot that suits the needs of your business. Thanks to the integration a smooth implementation of intelligent chatbots within your Freshchat environment is possible. Let chatbots work hand in hand with your service agents and create an optimal customer experience.

Reduce your workload and increase your customer as well as your employee satisfaction by adding a digital agent to your customer service.

Meet our experts

Would you like to know more about our chatbot integration with Freshdesk? Our experts are happy to discuss the possibilities of a chatbot for your organisation and present you the integration in detail. Schedule a meeting with us and we are looking forward to see you at the event.


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