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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
    • Social Media Management & Online Customer Service
      • Messaging through your favourite messaging apps
        • WhatsApp Business Solution
        • Google’s Business Messages
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 An efficiency boost in service that the e-commerce world can profit from
By Linsey Jepma
Posted Wednesday February 24th, 2021

An efficiency boost in service that the e-commerce world can profit from

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the [...]

Read More
 Closer to the customer: the benefits of WhatsApp for customer service
By Pearl Vink
Posted Tuesday February 16th, 2021

Closer to the customer: the benefits of WhatsApp for customer service

WhatsApp is one of the most important channels for online customer contact. With 2 billion users in 180 countries, you can reach almost anyone with this popular communication channel. OBI4wan has [...]

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 10 Smart examples of the use of chatbots
By Pearl Vink
Posted Tuesday February 9th, 2021

10 Smart examples of the use of chatbots

A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer service? A solution that makes the lives of customers and employees easier? For [...]

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 Optimise your webcare with the help of statistics – for an effortless customer experience!
By Linsey Jepma
Posted Tuesday February 2nd, 2021

Optimise your webcare with the help of statistics – for an effortless customer experience!

Webcare is dynamic, which means that contact with your customers can be different every day. The questions that customers ask differ per organisation and so does the range of the service [...]

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 Omni channel; trend, opportunity, challenge, or necessity?
By Pearl Vink
Posted Wednesday January 27th, 2021

Omni channel; trend, opportunity, challenge, or necessity?

Omni channel, you hear the word everywhere these days. Is it a buzzword or the latest trend in customer contact? Is it necessary for an organisation to implement this strategy? Although omni [...]

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 What is the difference between social media monitoring and social listening?
By Mia Schulz
Posted Tuesday January 19th, 2021

What is the difference between social media monitoring and social listening?

As social media professional you have probably heard about social listening and social media monitoring. Often these two terms are used interchangeably and you might ask yourself if they are [...]

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 The importance of knowledge management in smart organisations
By Pearl Vink
Posted Tuesday January 12th, 2021

The importance of knowledge management in smart organisations

There’s a lot going on! The volume of questions, the online channels and the expectations of the customer are increasing. In times when web shops are gaining ground and physical stores are losing [...]

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 3 challenging roles that the service agent must fulfill in the future
By Pearl Vink
Posted Monday January 4th, 2021

3 challenging roles that the service agent must fulfill in the future

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly [...]

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 OBI4wan official WhatsApp Business Solution Provider
By Linsey Jepma
Posted Monday December 14th, 2020

OBI4wan official WhatsApp Business Solution Provider

The word is out! We are officially WhatsApp Business Solution Provider. We have integrated the WhatsApp Business API directly into our all-in-one solution for digital customer contact, data [...]

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 Conversational in 2021: the trends for voice and chatbots
By Levi Witbaard
Posted Friday December 4th, 2020

Conversational in 2021: the trends for voice and chatbots

The conversational AI market is booming, with forecasted growth from 4.8 billion to 13.9 billion over the next 5 years. Gartner research shows that in 2021 no less than 15% of customer service [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • An efficiency boost in service that the e-commerce world can profit from
    An efficiency boost in service that the e-commerce world can profit from
    Wednesday February 24th, 2021
  • Closer to the customer: the benefits of WhatsApp for customer service
    Closer to the customer: the benefits of WhatsApp for customer service
    Tuesday February 16th, 2021
  • 10 Smart examples of the use of chatbots
    10 Smart examples of the use of chatbots
    Tuesday February 9th, 2021
(Nederlands) Blogarchief
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