Faqs

Media monitoring is an indispensable part of our digital age. It brings out a wealth of valuable insights into your target audience, competitors, stakeholders, industry as well as your marketing [...]

More and more organisations and professionals are dealing with chatbots. Making a chatbot (or having it made) is really not difficult! But you might need some help with it. With this chatbot [...]

A lot has changed in the field of webcare over the past 6 years. Where, in the early days of webcare, there was mainly a lot of experimenting with different communication styles, today much more [...]

During F8 Refresh on June 2nd, Messenger from Facebook announced that the Messenger API for Instagram will begin rolling out publicly, enabling businesses worldwide to integrate messaging from [...]

Buying online has never been easier. With a few clicks of a button, you’ve bought those beautiful new shoes or that user-friendly vacuum cleaner. Taking out insurance or applying for a passport [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

Reputation management has become an integral part of the current media landscape. Brand reputation has been closely monitored for decades, but with the advent of the internet and social media, [...]

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly [...]

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many [...]

Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared so I turned to the customer service of the webshop in question. To my great surprise, the [...]