Faqs

Social media has been part of the daily routine for marketing and communication professionals for a number of years. For organisations, social media is an indispensable element for an effective [...]

Over the past years chatbots and virtual assistants have revolutionized the way organisations and consumers interact with each other. The results speak for itself and there is no doubt anymore [...]

For any organisation, PR is a good way to get publicity. Many major brands and companies are already actively involved in PR, but it’s also a good idea for SMEs to make use of free publicity [...]

Are you passionate about Big Data, scalability issues and/or awesome data visualisations? Then you are the one we’re looking for! With 1000+ national and international clients that use our tools [...]

Are you passionate about Big Data, scalability issues and/or awesome data visualisations? Then you are the one we’re looking for! With 1000+ national and international clients that use our tools [...]

As the face of an organisation, customer service agents ensure that potential and existing customers have the best possible experience. They know how to have meaningful conversations with [...]

The most important period for e-commerce is just around the corner. In addition to Christmas and Sinterklaas, Black Friday and Cyber Monday, that follows three days later, are also steadily [...]

There is no doubt that response and average handling time play a major role in customer service and customer satisfaction. So these should not be missed when setting goals and KPI’s for social [...]

Since messaging apps such as Facebook Messenger, Twitter and WhatsApp are being used on a wide scale, it is impossible to imagine organisations without appcare as a service channel. But how do [...]