Faqs

The digitsation of customer contact means that organisations are looking for new ways to organise webcare and customer service as efficiently as possible. The role of service employees is [...]

By 2021 15% of all customer service interactions worldwide will be handled completely by AI. Does this prediction by Gartner, the world’s leading research and advisory company, mean that customer [...]

As soon as a company decides to implement a chatbot in their service process, the actual development of the chatbot can be completed in a matter of weeks. But what happens when the chatbot sees [...]

Sometimes it takes a while to find the right way to measure your brand reputation, which is why there are many different options for this. In this article, you’ll discover what the OBI RepScore [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]

The days of webcare being purely a form of customer service are long gone. Social media is an indispensable part of our current era and opportunities for marketing, sales and service are up for [...]

The hype regarding chatbots can no longer be ignored. They have been on the rise for years, however, 2019 is thus far the flourishing chatbot era. It will come as no surprise that we can use the [...]

Understanding your customer is the key to good service. Online customer support teams, now commonly referred to as Webcare, deal with many different types of people, each and every day, but often [...]

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of [...]

From the moment you first meet your customer, you begin to build a relationship. A relationship that you can continue to strengthen by offering value as you go along on the customer journey. But [...]