Faqs

Customer service, brace yourself! Is your team ready for peak times? With these 4 tips, you can offer your customers a good, enjoyable and personal experience during the holidays!

Whereas previously the focus of organizations on social media was mainly on branding and service, more and more organizations see opportunities in lead generation. The web is full of potential [...]

As an organisation, how do you create relevance in a world in which you need to meet all the sustainability requirements? And what do you, as a communications professional, focus on in your work? [...]

There is no doubt that response and average handling time play a major role in customer service and customer satisfaction. So these should not be missed when setting goals and KPI’s for social [...]

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many [...]

How to find the right customer service strategy in a complex and fast moving world where new channels arise while traditional channels don’t fade out yet, where customers become more self-assured [...]

With the evolution of no-code chatbot platforms almost everybody can build a chatbot. What has been in the hands of IT and tech departments for a long time can now be accomplished by [...]

How do you stand out in an overwhelming stream of content on social media? This question concerns marketing and communication specialists each and every day. As an organisation, you of course [...]

The digitsation of customer contact means that organisations are looking for new ways to organise webcare and customer service as efficiently as possible. The role of service employees is [...]

By 2021 15% of all customer service interactions worldwide will be handled completely by AI. Does this prediction by Gartner, the world’s leading research and advisory company, mean that customer [...]