Stay in touch in real time and personally via messaging
Build a lasting relationship through your customer’s favourite channel. Manage all your channels conveniently from one solution.
Customer convenience is still the factor that distinguishes you most from your competitors. Make sure your customer doesn’t have to waste time and can get in touch with you one-on-one whenever they need to. With messaging channels like WhatsApp, Live chat, Facebook Messenger, Google’s Business Messages, Instagram DM and Twitter DM, you not only help customers with questions, but you can also guide them through the buying process, make suggestions or provide after-sales services.
Real-time service without delays
Rich content for clarification or sales
Faster and better service with chatbots
All channels conveniently organised in one solution
The ultimate customer messaging channels
Want to stay in one-on-one contact with your customer? This can be done smoothly via asynchronous channels such as WhatsApp and Facebook Messenger. Customers can send a message whenever it suits them. Your service staff can then respond to these messages efficiently, but at a convenient time. Use messaging not only to respond to customer queries but also to seize sales opportunities! Are your volumes increasing? Then engage a tireless chatbot.
Chat directly with your customer through this widely used messaging channel. Send proactive notifications or alerts, enrich your messages with images, locations, videos, links and call-to-action buttons, and set up custom buttons so your customers can respond quickly.
Help your customers immediately on your website with Live Chat. Reduce bounces and increase conversions. Handle multiple conversations at once with no need to compromise on personal attention.
Make it easy for your customers and ensure you have a presence on Facebook Messenger too. By working from one well-organised dashboard, you will be more efficient and your service staff can answer questions immediately and help several people at once.
But that’s not all! Google’s Business Messages, Instagram DM and Twitter DM can also be integrated into OBI Engage. Would you prefer to add custom channels such as intranet and SMS? No problem. We make it easy for you to stay in touch with your customers and employees.
Fast and personal customer contact?
A customer experience that gets a little better every day? That works! Take the step towards customer engagement with messaging.
Choose our award-winning solutions
We believe that only sincere communication leads to engaged and satisfied customers. We have been committed to this for years and it has not gone unnoticed.