Stay in touch in real time and personally via messaging

Build a lasting relationship through your customer’s favourite channel. Manage all your channels conveniently from one solution.

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Always on for your customer

Customer convenience is still the factor that distinguishes you most from your competitors. Make sure your customer doesn’t have to waste time and can get in touch with you one-on-one whenever they need to. With messaging channels like WhatsApp, Live chat, Facebook Messenger, Google’s Business Messages, Instagram DM and Twitter DM, you not only help customers with questions, but you can also guide them through the buying process, make suggestions or provide after-sales services.

Real-time service without delays

Your customer can start a conversation at any time. In turn, service agents can handle multiple chats simultaneously without losing the message history. That makes queues a thing of the past.
Result
Higher
efficiency

Rich content for clarification or sales

Does a conversation need something extra? You can easily share hyperlinks, photos or videos via messenger. This creates immediate clarity in a conversation, and it can also be used for commercial opportunities.
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Extra
content

Faster and better service with chatbots

Add a chatbot to your messaging channels and you can help your customers 24/7. Chatbots give immediate answers to simple questions, and they ensure that the right employee is involved in complicated situations.
Result
24/7
service

All channels conveniently organised in one solution

All messages that come in through live chat, social media and messaging apps flow into OBI Engage. From here, messages can be easily handled, assigned to colleagues or shared with other departments.
Result
A single
dashboard

Want to be where your customers are?

Add messaging to your customer channels!

The ultimate customer messaging channels

Want to stay in one-on-one contact with your customer? This can be done smoothly via asynchronous channels such as WhatsApp and Facebook Messenger. Customers can send a message whenever it suits them. Your service staff can then respond to these messages efficiently, but at a convenient time. Use messaging not only to respond to customer queries but also to seize sales opportunities! Are your volumes increasing? Then engage a tireless chatbot.

Chat directly with your customer through this widely used messaging channel. Send proactive notifications or alerts, enrich your messages with images, locations, videos, links and call-to-action buttons, and set up custom buttons so your customers can respond quickly.

Help your customers immediately on your website with Live Chat. Reduce bounces and increase conversions. Handle multiple conversations at once with no need to compromise on personal attention.

Make it easy for your customers and ensure you have a presence on Facebook Messenger too. By working from one well-organised dashboard, you will be more efficient and your service staff can answer questions immediately and help several people at once.

But that’s not all! Google’s Business Messages, Instagram DM and Twitter DM can also be integrated into OBI Engage. Would you prefer to add custom channels such as intranet and SMS? No problem. We make it easy for you to stay in touch with your customers and employees.

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Fast and personal customer contact?

A customer experience that gets a little better every day? That works! Take the step towards customer engagement with messaging.