Google's Business Messages: fast 1-to-1 customer contact via Google

Finding you through Google and then talking to you directly: you can’t make it any easier than that!

Let customers talk to you directly through Google

Is your company listed in the search results? Then let your customers ask you questions directly instead of first going to your website and searching for the contact page there. Just a click on the Google Business Messages button saves them the hassle.

Quick

contact

Respond directly to Google Business Messages

A customer who contacts you via Google expects a quick response. By also receiving these messages in your OBI Engage customer care environment, you can immediately answer and deal with them.

React

directly

Improve your customer service and build trust

Show your customers that you understand them by taking their preferences and questions seriously. Show them expected wait times and answers to frequently asked questions, improve your customer service, and build trust.

Improve

customer service

Help customers quickly and effectively

From the search results in Google Search and Google Maps, point your customers in the right direction for each business location. In no time at all, your customers will be in one-to-one contact with a service employee.

Help

effectively

Reduce pressure on your staff

Give your employees more time for customers and reduce pressure on the call centre with Business Messages. Phone calls can be converted into chats that allow you to speak to customers quickly.

Reduce

workload

Make customer contact personal

Give your customers the fastest service possible with Google Business Messages.

I want that!

'For Kruidvat, we started connecting 36 stores in Amsterdam via Google Business Messages. Questions we receive through this new tool, are mainly about store visits. Think about the opening hours of a particular store, purchases, product availability and our return policy.'

Dieke van Leeuwen, Teamleader Digital (Webcare en Chatbots) at A.S. Watson

The first results of HEMA and AS Watson

Choose our award-winning solutions

We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.