Be there for your customers
Your organisation would like to manage its own communication channels, but your customers prefer to use Facebook Messenger. Make it easy for them and make sure you’re active there too. That doesn’t have to come at the expense of controlling your communication policy. With OBI Engage, you can keep an eye on things and let your customers contact you the way they want to.
Answer quickly when questions come via Facebook
Your customers don’t want to wait; they want immediate answers to their questions. Integrate the handling of questions via Facebook Messenger within your service environment so you can guarantee a quick response. Manage all messaging channels, social media platforms and live chat from one convenient dashboard.
Help your customers faster
Give your customers the attention they deserve, and make sure your team answers new questions quickly. Providing an overview on one dashboard makes your work more efficient. Employees can help several customers at the same time and assign messages to experts as needed. You can also quickly involve other departments and responsible stakeholders (where necessary) in customer service.
Create time for important conversations by using chatbots
Chatbots make life easier. Your smart chatbots automatically answer frequently asked questions. Through smart and interactive conversations, chatbots guide your customers straight to the right employee. If a question requires the attention of a service employee, the chatbot provides a warm transfer.
Choose our award-winning solutions
We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.