Meet OBI4wan at the CCW 2020 in Berlin

OBI4wan will be present at the CCW 2020 in Berlin from March 2nd to 4th for the third time in a row. The CCW is Europe’s largest congress fair for call and contact centers, customer service and customer dialogue. During the three-day fair, which attracts 8000 visitors, everything revolves around the latest developments and innovations in customer dialogue. 270 exhibitors will present the latest tools and solutions on the market for first-class customer service.

Get your free entrance ticket to CCW 2020

Would you also like to attend the CCW and get inspired by the latest trends in customer service? We are pleased to offer you a free entrance ticket to the tradefair. To receive your free e-ticket you need to follow these steps until 1st March:

  1. Go to: www.ccw.eu/en/registration-tradefair
  2. Enter the code 7110944 in the field “Coupon Code”
  3. After your registration you will receive your e-ticket for the tradefair

Chatbots revolutionize customer contact

The area of customer service and customer dialogue faces many challenges and opportunities. On the one hand consumer expectations of service and the number of channels and touchpoints are constantly increasing but on the other hand new technologies and tools offer companies unprecedented opportunities to make their service more efficient and customer-friendly. Chatbots and virtual assistants have been revolutionizing customer dialogue for some time now and according to Gartner’s forecast, by 2021 15% of all customer service interactions will be handled entirely by AI, a 400% increase over 2017.

OBI4wan develops AI driven tools for digital customer service, chatbots, media monitoring and media insights. With OBI Engage you can manage your online customer service via WhatsApp, Live Chat and Social Media from a central platform. With our innovative OBI Bots Platform you can seamlessly integrate customized chat bots into existing customer service systems and thus ensure more efficiency, cost reduction and satisfied customers and employees.

Plan a meeting with us

We’ll show you how you can increase your customer satisfaction by up to 10%, increase productivity by up to 20% and save costs by up to 36% with intelligent chatbots. Register now and we look forward to meeting you at our booth D24 in hall 2.


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