Customer service, brace yourself! Is your team ready for peak times? With these 4 tips, you can offer your customers a good, enjoyable and personal experience during the holidays!

How do you stand out in an overwhelming stream of content on social media? This question concerns marketing and communication specialists each and every day. As an organisation, you of course [...]

An important objective for social media managers is to increase engagement rates on social media channels. It also helps to gain insight into your social media efforts. But how do you measure [...]

The number of active daily users on Instagram has risen sharply since 2016. With 3.4 million active users in 2020, the platform has earned third place among the most-used social media platforms [...]

With 3.2 billion social media users worldwide in 2019 social networks offer unique possibilities to promote products and services and engage with consumers. This is why most companies have made [...]

Social media has been part of the daily routine for marketing and communication professionals for a number of years. For organisations, social media is an indispensable element for an effective [...]

For many customers today, social networks are the preferred channel to get in touch with companies. The question of whether a company should offer customer service on Twitter, Facebook and the [...]