For many customers today, social networks are the preferred channel to get in touch with companies. The question of whether a company should offer customer service on Twitter, Facebook and the [...]

Quality, reliability, sustainability and innovation are the top priorities for Geberit, the European market leader in the sanitary sector. The company moves into the future with innovative [...]

With 2.6 billion social media users worldwide in 2018 social networks offer unique possibilities to promote products and services and engage with consumers. This is why most companies have made [...]

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]

(Nederlands) Afgelopen weekend stond Biddinghuizen weer op zijn kop tijdens Lowlands 2018. Het driedaagse festival met grote namen als Dua Lipa, Kendrick Lamar en The Wombats werd dit jaar door [...]