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(Nederlands) Media monitoring, webcare, chatbots en media insights (Nederlands) Media monitoring, webcare, chatbots en media insights
  • Solutions
    • Social Media Management & Online Customer Service
      • Messaging through your favourite messaging apps
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 4 tips for optimising your customer service during the holidays
By Pearl Vink
Posted Wednesday November 18th, 2020

4 tips for optimising your customer service during the holidays

Customer service, brace yourself! Is your team ready for peak times? With these 4 tips, you can offer your customers a good, enjoyable and personal experience during the holidays!

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 5 new social features that help you stand out in your customer’s timeline
By Pearl Vink
Posted Thursday October 1st, 2020

5 new social features that help you stand out in your customer’s timeline

How do you stand out in an overwhelming stream of content on social media? This question concerns marketing and communication specialists each and every day. As an organisation, you of course [...]

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 More engagement on social media? Analyse your content!
By Nadine Felderhoff
Posted Tuesday June 2nd, 2020

More engagement on social media? Analyse your content!

An important objective for social media managers is to increase engagement rates on social media channels. It also helps to gain insight into your social media efforts. But how do you measure [...]

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 Instagram success: 4 rather amazing Instagram campaigns
By Nadine Felderhoff
Posted Tuesday April 21st, 2020

Instagram success: 4 rather amazing Instagram campaigns

The number of active daily users on Instagram has risen sharply since 2016. With 3.4 million active users in 2020, the platform has earned third place among the most-used social media platforms [...]

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 8 tips for efficient social media publishing
By Mia Schulz
Posted Thursday January 23rd, 2020

8 tips for efficient social media publishing

With 3.2 billion social media users worldwide in 2019 social networks offer unique possibilities to promote products and services and engage with consumers. This is why most companies have made [...]

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 New social media functions as an opportunity for your online strategy in 2020
By Lacheany Powel
Posted Thursday January 9th, 2020

New social media functions as an opportunity for your online strategy in 2020

Social media has been part of the daily routine for marketing and communication professionals for a number of years. For organisations, social media is an indispensable element for an effective [...]

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 Social Media Guidelines: 9 steps to success
By Mia Schulz
Posted Thursday August 8th, 2019

Social Media Guidelines: 9 steps to success

For many customers today, social networks are the preferred channel to get in touch with companies. The question of whether a company should offer customer service on Twitter, Facebook and the [...]

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 Social Media Management at Geberit
By Mia Schulz
Posted Wednesday June 19th, 2019

Social Media Management at Geberit

Quality, reliability, sustainability and innovation are the top priorities for Geberit, the European market leader in the sanitary sector. The company moves into the future with innovative [...]

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 5 questions to: Paul de Vries, Social Media Manager at Decathlon
By Nadine Felderhoff
Posted Friday January 25th, 2019

5 questions to: Paul de Vries, Social Media Manager at Decathlon

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]

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 (Nederlands) De populariteit van Lowlands neemt af op social media
By Mikki Hoogenboom
Posted Wednesday August 22nd, 2018

(Nederlands) De populariteit van Lowlands neemt af op social media

(Nederlands) Afgelopen weekend stond Biddinghuizen weer op zijn kop tijdens Lowlands 2018. Het driedaagse festival met grote namen als Dua Lipa, Kendrick Lamar en The Wombats werd dit jaar door [...]

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(Nederlands) Zoeken
(Nederlands) Recente blogs
  • What is the difference between social media monitoring and social listening?
    What is the difference between social media monitoring and social listening?
    Tuesday January 19th, 2021
  • The importance of knowledge management in smart organisations
    The importance of knowledge management in smart organisations
    Tuesday January 12th, 2021
  • 3 challenging roles that the service agent must fulfill in the future
    3 challenging roles that the service agent must fulfill in the future
    Monday January 4th, 2021
(Nederlands) Blogarchief
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