Analysis

All good things must come to an end. Same with Game of Thrones. Boo-hoo! The very last episode of the American fantasy television production will be broadcast tonight (Dutch time). Loyal viewers [...]

This weekend the 91st edition of the Academy Awards will take place. The show hosted by Jimmy Kimmel is a much discussed topic online in the run-up to it. We investigated which actors, actresses [...]

What happens when a brand launches a controversial campaign that causes commotion? Sports brand Nike was under fire because of their ‘Dream Crazy’ campaign. For the thirtieth anniversary of “Just [...]

(Nederlands) Afgelopen weekend stond Biddinghuizen weer op zijn kop tijdens Lowlands 2018. Het driedaagse festival met grote namen als Dua Lipa, Kendrick Lamar en The Wombats werd dit jaar door [...]

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.

Sorry, this entry is only available in Dutch.

Last year  we reviewed the trends of 2016 for customer care. Even this year we see a number of trends that shall change the customer contact the coming year. What are the trends and challenges [...]

Monitoring is the basis of a successful social media strategy. By analyzing on different levels you can pinpoint areas for improvement for your organization. In this blog, I will explain how you [...]