Posted
Social media usage increases again in 2020
The rising trend of social media users will continue in 2020, according to NewCom’s National Social Media Survey. The number of people who are active on social networks has risen, both in the [...]
- Analysis
- Chatbots
- Crisis management
- Interviews
- Media monitoring
- News
- Reputation management
- Online customer service
Posted
Game of Thrones season 8: the most talked-about characters online
All good things must come to an end. Same with Game of Thrones. Boo-hoo! The very last episode of the American fantasy television production will be broadcast tonight (Dutch time). Loyal viewers [...]
Posted
The Oscars: and the online buzz award goes to…
This weekend the 91st edition of the Academy Awards will take place. The show hosted by Jimmy Kimmel is a much discussed topic online in the run-up to it. We investigated which actors, actresses [...]
By Linsey Jepma
Posted Reputation management: the effect of a controversial campaign
What happens when a brand launches a controversial campaign that causes commotion? Sports brand Nike was under fire because of their ‘Dream Crazy’ campaign. For the thirtieth anniversary of “Just [...]
Posted
(Nederlands) De populariteit van Lowlands neemt af op social media
(Nederlands) Afgelopen weekend stond Biddinghuizen weer op zijn kop tijdens Lowlands 2018. Het driedaagse festival met grote namen als Dua Lipa, Kendrick Lamar en The Wombats werd dit jaar door [...]
By Ingrid Nees
Posted (Nederlands) Het gesprek op social media in februari 2018
Sorry, this entry is only available in Dutch.
By Ingrid Nees
Posted (Nederlands) Het gesprek op social media in september 2017
Sorry, this entry is only available in Dutch.
Posted
(Nederlands) Nijmeegse vierdaagse verliest fors aan populariteit op social media
Sorry, this entry is only available in Dutch.
By Linsey Jepma
Posted (Nederlands) De transitie van NLE naar volledige digitale klantenservice
Sorry, this entry is only available in Dutch.
By Linsey Jepma
Posted Webcare in 2017: Focus on social CRM, personal contact and bots
Last year we reviewed the trends of 2016 for customer care. Even this year we see a number of trends that shall change the customer contact the coming year. What are the trends and challenges [...]
