Chatbots

The decision is made - you want to implement a chatbot within your organisation. The good news is, that new chatbot platforms make it increasingly easy to take things into your own hands and [...]

Chatbots are being used more often and more widely. Digital assistants in particular have great added value within the domain of webcare. The shift we now see, is that technology is increasingly [...]

More and more organisations and professionals are dealing with chatbots. Making a chatbot (or having it made) is really not difficult! But you might need some help with it. With this chatbot [...]

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many [...]

The number of service messages that come in via social media and messaging channels increased significantly over the past years. For instance, the Dutch retail chain HEMA reported an increase of [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

Over the past years chatbots and virtual assistants have revolutionized the way organisations and consumers interact with each other. The results speak for itself and there is no doubt anymore [...]

As the face of an organisation, customer service agents ensure that potential and existing customers have the best possible experience. They know how to have meaningful conversations with [...]

Conversational is misschien wel hét containerbegrip van 2019. Sprinkel daar een beetje AI overheen en je hebt al snel de aandacht van menig communicatieprofessional. Als je het mij vraagt is het [...]

The hype regarding chatbots can no longer be ignored. They have been on the rise for years, however, 2019 is thus far the flourishing chatbot era. It will come as no surprise that we can use the [...]