Chatbots

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of [...]

The 25th of April OBI4wan was present as partner of the second edition of the Chatbot Conference in Utrecht.  About 400 online professionals, content specialists and chatbot experts came together [...]

DHL is doing well! The company’s Customer Service recently won the National CQ test and now carries the title ‘Best Customer Service in the Netherlands’. I spoke to Bas Vogels, supervisor and [...]

As soon as a company decides to implement a chatbot in their service process, the actual development of the chatbot can be completed in a matter of weeks. But what happens when the chatbot sees [...]

Artificial intelligence. Is that a computer? A robot? A self-steering car? The future? How do the experts define artificial intelligence? Is artificial intelligence a threat to humanity or is it [...]

The hype around chatbots and the forecast of Gartner that  50% of all medium-size and large-scale enterprises will be using chatbots within the next 2 years might cause sleepless nights for [...]

Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

In the series "Fact checking with" we interview our colleagues from OBI4wan about their responsibilities, vision and the person behind the expert. In this edition we spoke with Frank Smit. As [...]

Companies are facing the challenge of an increasing need to be available to consumers at all times and of being present at a large number of touchpoints. To meet these needs and provide quality [...]

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]