Chatbots

By 2021 15% of all customer service interactions worldwide will be handled completely by AI. Does this prediction by Gartner, the world’s leading research and advisory company, mean that customer [...]

As soon as a company decides to implement a chatbot in their service process, the actual development of the chatbot can be completed in a matter of weeks. But what happens when the chatbot sees [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]

The hype regarding chatbots can no longer be ignored. They have been on the rise for years, however, 2019 is thus far the flourishing chatbot era. It will come as no surprise that we can use the [...]

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of [...]

The number of service messages that come in via social media and messaging channels increased significantly over the past years. For instance, the Dutch retail chain HEMA reported an increase of [...]

Artificial intelligence. Is that a computer? A robot? A self-steering car? The future? How do the experts define artificial intelligence? Is artificial intelligence a threat to humanity or is it [...]

Bots, robots, chatbots. No, these are not degrees of comparison, but they are a way to facilitate certain business processes. Chatbots, for example, answer simple questions from customers via a [...]

Over the past years, a lot has happened on the technical side of chatbot development. Currently, easy-to-use chatbot platforms powered by AI revolutionize the way we build bots - the times that [...]

The decision is made - you want to implement a chatbot within your organisation. The good news is, that new chatbot platforms make it increasingly easy to take things into your own hands and [...]