Chatbots

The decision is made - you want to implement a chatbot within your organisation. The good news is, that new chatbot platforms make it increasingly easy to take things into your own hands and [...]

Help! Customer service is overflowing with questions and customer satisfaction is going down due to increasing wait times. The focus on the customer starts to blur and agents start to get bored [...]

More and more organisations and professionals are dealing with chatbots. Making a chatbot (or having it made) is really not difficult! But you might need some help with it. With this chatbot [...]

In the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics. That’s quite something, and raises questions for both [...]

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many [...]

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of [...]

A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer service? A solution that makes the lives of customers and employees easier? For [...]

The conversational AI market is booming, with forecasted growth from 4.8 billion to 13.9 billion over the next 5 years. Gartner research shows that in 2021 no less than 15% of customer service [...]

The end of the year is approaching. The time for consumers to take a close look at their insurance. With the help of chatbots, customers can, despite the fact that it is busy, be helped quickly [...]

With the evolution of no-code chatbot platforms almost everybody can build a chatbot. What has been in the hands of IT and tech departments for a long time can now be accomplished by [...]