Chatbots

Chatbots are becoming more and more widely used. The times in which only larger companies started to optimize their service processes with smart virtual employees are over. Chatbot technology is [...]

In the series "Fact checking with" we interview our colleagues from OBI4wan about their responsibilities, vision and the person behind the expert. In this edition we spoke with Frank Smit. As [...]

Companies are facing the challenge of an increasing need to be available to consumers at all times and of being present at a large number of touchpoints. To meet these needs and provide quality [...]

Paul de Vries is Social Media Manager at Decathlon. We interviewed him about his experience with chatbots and the application of OBI Engage within the webcare team. In the 3 years he has worked [...]

New year, new opportunities, a fresh start. In the field of technology we have made major steps in the past year. Where we said last year that 2018 was going to be the year of the chatbots, we [...]

The number of service messages that come in via social media and messaging channels increased significantly over the past years. For instance, the Dutch retail chain HEMA reported an increase of [...]

(Nederlands) De komende jaren zal contact tussen mensen en organisaties steeds vaker afgehandeld worden door chatbots met menselijke eigenschappen. Dat is nogal wat. Er bestaan echter veel [...]

(Nederlands) Steeds meer consumenten gebruiken social media als contactkanaal met organisaties. Ook HTM, de openbaar vervoerder uit regio Den Haag, ziet al jaren een gestage groei van [...]

The time when we start with chatbots 'because it can' is over. Instead, we look at data-driven chatbots that will really add something to our business processes. Chatbots will become a stable [...]

A robot helper, virtual assistant, chatbot; according to Gartner* these are now at the top of the hype and more and more companies are switching to the implementation of the software. OBI4wan, on [...]