Chatbots

Companies have now discovered the value of a chatbot, and these chatbots have also proven their worth within customer care. Alexander de Ruiter is at the helm of OBI4wan and can rightly be called [...]

The time when we start with chatbots 'because it can' is over. Instead, we look at data-driven chatbots that will really add something to our business processes. Chatbots will become a stable [...]

Many organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this virtual colleague can do for your company. For many [...]

(Nederlands) Chatbots en artificial intelligence; iedereen heeft er wel eens van gehoord, maar wat is het precies? Speciaal voor professionals die te maken hebben met artificial intelligence of [...]

The summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year. In the article Chatbots in 2019: 5 trends, I took you through the trends of this [...]

Did you know marketing and chatbots go really well together? Service and webcare departments often start their interaction with potential clients when the purchasing process begins. The role of [...]

The 25th of April OBI4wan was present as partner of the second edition of the Chatbot Conference in Utrecht.  About 400 online professionals, content specialists and chatbot experts came together [...]

DHL is doing well! The company’s Customer Service recently won the National CQ test and now carries the title ‘Best Customer Service in the Netherlands’. I spoke to Bas Vogels, supervisor and [...]

As soon as a company decides to implement a chatbot in their service process, the actual development of the chatbot can be completed in a matter of weeks. But what happens when the chatbot sees [...]

Artificial intelligence. Is that a computer? A robot? A self-steering car? The future? How do the experts define artificial intelligence? Is artificial intelligence a threat to humanity or is it [...]