An efficiency boost in service that the e-commerce world can profit from
Last week I ordered something from webshop x. Something went wrong with my order. The package disappeared and I turned to the customer service of the relevant webshop. To my surprise, the channels available to me were only phone or email, the most expensive and least effective customer contact channels there are. After half an hour on hold, my problem was resolved, but I was not left a satisfied customer. It took way too much time and effort to get my problem solved.
All your service channels in one easy online overview
With a tool like OBI Engage you can easily keep an eye on all your webcare channels: from Facebook, Twitter, Instagram, review sites, chatbots and live chat to WhatsApp. All conversations are clearly presented in one online environment, which helps to improve efficiency. Is your webcare department meeting the high demands of your customers? Are you offering all the convenience, speed and quality expected from you?
Efficiency? Go for it!
In times when service is more important than ever, the focus needs to be clear. Is there still room for improvement regarding the efficiency of your webcare team? OBI4wan is an expert in the field of customer contact and happy to help you improve efficiency. Whether it concerns reducing the pressure on the service team, reducing costs or optimising speed, you have come to the right place at OBI4wan!
Curious what OBI4wan’s solutions can do for your organisations? Request a free domo via email@example.com or call +31 (0)85 210 50 60.