Chatbot & AI Glossary: everything you need to know about chatbots & AI

OBI4wan • 1 minute read • 20/08/2020
Chatbots
Featured image

AI is in full swing and the latest technologies are helping organisations move forward and innovate. The meanings of some of the  terms and expressions may not be entirely clear to everyone; so we put together this handy Chatbot & AI Glossary for professionals who are dealing with Artificial Intelligence.

Surrounded bij Artificial Intelligence

Artificial Intelligence (AI) is all around us: daily conversations with Google Home; the friendly chatbot that helps you with an order or question. Did you know, for example, that chatbots, as virtual employees, can be a valuable addition to a webcare team? And that you can also use Artificial Intelligence for marketing and sales purposes?

OBI4wan Chatbot & AI Glossary

Because this is relatively new to most, the meanings of some of the  terms and expressions may not be entirely clear to everyone; so we put together this handy Chatbot & AI Glossary for professionals who are dealing with Artificial Intelligence. This comprehensive glossary, which has been carefully compiled by our AI experts, will explain the basic principles of Artificial Intelligence. 

Enjoy!

Inspired? Share this message!
OBI4wan
At OBI4wan, we have a genuine passion for customer contact, media monitoring and reputation management. We continuously feed ourselves with new knowledge about groundbreaking technologies in these industries. And of course, we love to share this knowledge! Dive into our whitepapers, ebooks, blogs, industry reports and success stories. Are you already hanging on our every word? Hopefully we can share our enthusiasm with you and start a conversation!

Related items

OBI4wan • 4 minute read • 21/07/2022

The right balance between chatbots and personal contact

We hear it all the time: service should be good, fast and personal. The bar has been set high. Digitalisation of custome...
Read more Arrow right
Marieke • 6 minute read • 19/08/2021

Create your own chatbot? Here’s how!

The die is cast – you want to build a chatbot and implement it into your organisation. The good news is that new chatb...
Read more Arrow right
Pearl • 9 minute read • 09/02/2021

10 Smart examples of the use of chatbots

A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer serv...
Read more Arrow right