Countless organisations are struggling with an increase in the number of questions that come in through online channels. "What happened to my order?" is a question many overworked customer [...]
WhatsApp is frequently used by both young and old. This highly accessible messaging channel is being used more and more as a service channel. Organisations can answer their customer’s questions [...]
WhatsApp is one of the most important channels for online customer contact. With 2 billion users in 180 countries, you can reach almost anyone with this popular communication channel. OBI4wan has [...]
A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer service? A solution that makes the lives of customers and employees easier? For [...]
Omni channel, you hear the word everywhere these days. Is it a buzzword or the latest trend in customer contact? Is it necessary for an organisation to implement this strategy? Although omni [...]
There’s a lot going on! The volume of questions, the online channels and the expectations of the customer are increasing. In times when web shops are gaining ground and physical stores are losing [...]
Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly [...]
