A lot has changed in the field of webcare over the past 6 years. Where, in the early days of webcare, there was mainly a lot of experimenting with different communication styles, today much more [...]

Buying online has never been easier. With a few clicks of a button, you’ve bought those beautiful new shoes or that user-friendly vacuum cleaner. Taking out insurance or applying for a passport [...]

Social media channels are developing rapidly. Instagram Reels, Twitter Fleets and LinkedIn and Google stories are just a few functionalities that have popped up in the past year. The rapidly [...]

Countless organisations are struggling with an increase in the number of questions that come in through online channels. "What happened to my order?" is a question many overworked customer [...]

WhatsApp is frequently used by both young and old. This highly accessible messaging channel is being used more and more as a service channel. Organisations can answer their customer’s questions [...]

WhatsApp is one of the most important channels for online customer contact. With 2 billion users in 180 countries, you can reach almost anyone with this popular communication channel. OBI4wan has [...]

A virtual service representative who can handle questions, do prep work, and ease the pressure that’s on customer service? A solution that makes the lives of customers and employees easier? For [...]

Omni channel, you hear the word everywhere these days. Is it a buzzword or the latest trend in customer contact? Is it necessary for an organisation to implement this strategy? Although omni [...]